Studios at Glenthorne

What a wonderful place. We booked a 1 night stay but wish we had booked longer. Everything was spotlessly clean, furniture and fittings were of high spec. The little details made so much difference they really have thought of everything. Milk, tea bags and coffee, washing up liquid, washing pods, hairdryer, you name it, the studio has it. The bed was really comfortable, it was so homely. The only minor issue we had was parking. But we will definitely be returning.

1. Even though I had booked almost 3 months in advance my booked studio apartment was rented to another person. Clearly they had come last minute and offered more so I was bumped down to a smaller room which was nothing like what I’d booked. 2. The host tried to pass it off as my fault (she said that was the room I booked) until I showed her photo evidence upon which she gave an insincere apology. 3. The option she presented me was to move rooms every night or move to another apartment which she was to arrange. After I agreed to move to the new place she proceeded to inflate the price ( after we had agreed and without speaking to me first) and threaten to kick me out after one night if I didn't pay that. 4. The said new apartment was horrible in every sense! It was clearly being renovated!. There were horns and cattle heads as decoration in the room( absolutely not what I signed up for! 5. I had to lug myself and my luggage(again!) back to Glenthorne and agreed to take the room without self catering facilities and also agreed to move every night for the rest of my stay. 6. The next day Clare did eventually kicked me out with an hour notice because I wouldn't leave the room at 10am for the room to be cleaned.She was going to move my stuff to the new room WITHOUT me and just wanted me out SOMEWHERE. ANYWHERE. She had absolutely no respect for the need to rest despite my stressful previous day which was her fault. 7. She said she will give a full refund but didn’t do that.This lady is extremely dishonest and would lie back and forth about even little things to cover her mistakes! Because I see on the reviews everyone else has enjoyed their stay and the warmth of the host( she’s got the most glowing reviews!) my only conclusion is that the only reason I could possibly have been treated as horribly and disrespectfully as Clare did (DESPITE HER MISTAKE )was that I didn't have a British/Welsh accent or surname. Dr Onu