Candlewood Suites Merrillville

Worst hotel experience in 69 years!! I prepaid through Priceline for a 2 bed room. It was a quick trip to Chicago for 3 of us. My granddaughter had a basketball scholarship camp on the line and needed to be rested and ready to go. When I checked in, the clerk told me they had no 2 Bed rooms available, even though I had reserved and paid for one 6 days in advance. She said there were no rooms available. I was understandably upset by now, the clerk didn't seem to care nor did she try to offer any assistance in finding accommodations for us. I informed her that we would be sleeping in the lobby and suddenly she found a 1 bed handicapped room. I took it. I attempted to sleep in a chair, and my granddaughter and daughter had the bed. The room was pretty gross. The TV was on when we went in the room, it is obviously a very old hotel with an ac unit under the window, like in the old days. It just seemed dirty with some kind of mold or rust around the bathroom sink. Mind you, I didn't expect the Ritz, but I did expect a clean room with 2 beds! I have learned a good lesson, No more 3rd party booking for me, and next time I will just stay in Chicago and pay a little extra instead of trying to save a few bucks.

I tried to stay here for a 13 week travel job. I left after 30 days because they kept charging me random amounts for the room. I could never straighten it out. Even called corporate. They finally refunded what I was owed after I got my bank involved. That was Nov 2022. Today (March 8th, 2023) they deducted $507.42 from my account. When I called they said my account wasn't settled. So, if you want to pay random amounts more than once a week, then definitely stay here. The rooms are just okay. I'll be getting a lawyer.

This place is an absolute dump. The rooms are filthy. Desk and counter surfaces are sticky. The TV didn't work. The USB plugs didn't work. The bathroom didn't lock. The latch on the main door didn't work right. The water pressure in the shower was weak. And the front desk staff is nowhere to be found throughout the entire stay. Save your money! Shut this place down!