Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti7.1
Mukavuudet7.1
Palvelu7.1
Puhtaus7.1
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Kaikki arvostelut(20)
Positiiviset arviot(11)
Kielteisiä arvosteluja(9)
Vieraskäyttäjä
Majoittunut 10. 2023
Perhe
8.0/10
Erittäin hyvä
Lähetetty 28.11.2023
Neighborhood not so great for two women, mom and daughter. Priced high as we could have stayed at the Hilton Gardens for same price. Holes in curtains although seemed clean. Hospitality however was very good. Hostess very conscientious of neighborhood safety.
Käännä
Vieraskäyttäjä
Majoittunut 10. 2023
Muu
6.0/10
Lähetetty 18.11.2023
This was just a place to sleep before hitting the road for home. So it fit the bill. We checked in late. The room was fine....needs a little scratch and dent fixing....but it was fine. All of the employees we encountered were very nice. Breakfast was really good.
Käännä
Vieraskäyttäjä
Majoittunut 10. 2023
Liikematkustajat
10.0/10
Ylivertainen
Lähetetty 16.11.2023
Rooms were dated, but clean and comfortable. The 2 hostess were awesome very fun and informative smiles. I ask quite a few questions while checking in , the ladies were informative about the area I will definitely be booking with them on my next trip to the area.
Käännä
Vieraskäyttäjä
Majoittunut 7. 2023
Muu
2.0/10
Lähetetty 10.8.2023
My boyfriend and I had to stay here for a few weeks while he was working in town and it was awful. Every week. And today they tried coming into my room when I was alone, without knocking, thankfully the door was locked with the chain lock. We’ve stayed here for multiple weeks giving them all this money and still 0 respect. Also, they don’t even clean their sheets. Twice we came in and the bed was made, but with very visibly dirty sheets, with hair crumbs, etc. Absolutely disgusting and I hated having to stay here.
Käännä
Vieraskäyttäjä
Majoittunut 6. 2023
Muu
2.0/10
Lähetetty 24.7.2023
I will not elaborate on check in as much than the overall cleanliness of the rooms. Check in was difficult as they tried giving us a different room than what we had reserved. Once we escalated to management, we were allowed to have the room we reserved. Looking at previous reviews, we felt that this hotel would be fine. No, No, No. upon entering the room, the bed sheets were very dirty, the carpeted floors had not been swept as I was picking up Bobby pins off the nasty carpet and could clearly see debris on the ground. We had ants crawling everywhere; the walls by the bed, the air conditioning, the bath tub, the bathroom floor, the TV stand, EVERYWHERE. I called the front desk and informed them that I believe that the bed sheet were not changed when they “cleaned” the room. They did come and change the bedding but I bought sheets to put over their bedding. They did spray for the ants but it did not help. The room, the bathroom, the halls, the whole hotel is dark and dingy. We had a light in our room that did not work, making it even darker. I am assuming that the people that live there, gave the high ratings. This is not a 4 star hotel. We tried moving hotels but we were there for a softball tourney and everywhere was book. This was an awful experience.
Käännä
Vieraskäyttäjä
Majoittunut 6. 2023
Perhe
10.0/10
Ylivertainen
Lähetetty 3.7.2023
This is one of the cleanest hotels we have ever stayed at. The staff was friendly, pool area was clean, hot breakfast was good (sausage, eggs, waffles). We will definitely stay again in the future. We use to stay in portage when we visit the Indiana Dunes but from now on we will stay here!
Käännä
Vieraskäyttäjä
Majoittunut 5. 2023
Muu
10.0/10
Ylivertainen
Lähetetty 21.6.2023
Great Service and great room with goody bad and enjoyable breakfast. Also the price was great, cheaper than the 2 star hotel in Wisconsin we stayed at! The room was really good and everything you want in a hotel. We stay at Best Western all over the county and never they never disappoint.
Käännä
Vieraskäyttäjä
Majoittunut 4. 2023
Pariskunnat
4.0/10
Lähetetty 25.5.2023
The polite girl at check in was dressed in a shirt that was so much too small for her, that I was afraid the straining buttons would burst. The large gaps showed plenty of skin, and was a reflection of the overall condition of this hotel. The price was less than the Marriotts and Hiltons in the area, and as we were only here for 1 hight, we thought we'd try it. Well, you get what you pay for sometimes This is a very tired hotel. The ice machine on our floor didn't work, nor did the wall thermostat. There were numerous cracked tiles in the bathroom, and a toilet paper dispenser that was nearly falling off the wall. The sheets were a bit rougher, but the room itself was nice and clean, which we appreciated! Breakfast in the tiny kitchen area was bare-bones. Overall, clean room, but will never stay here again.
Käännä
Vieraskäyttäjä
Majoittunut 1. 2023
Perhe
8.0/10
Erittäin hyvä
Lähetetty 27.2.2023
My family stayed at the Best Western Inn and Suites of Merrillville for one reason: to let my kid swim in the pool. They also had a hot tub, which was a bonus during the winter months. The front desk staff was great and the trip was pretty good. Unfortunately, we didn't book in time to get a lower rate so it was pretty expensive (the price went up as we got closer to the date). The biggest problem were these motion-sensor lights in the bedroom. They turn on automatically which is absolutely horrible in the middle of the night. If you get up to get a sip of water or use the bathroom, your room will first be flooded with light by the door. When you scramble to turn it off without waking anyone else up, the bathroom light will also flood the area. These cannot be turned off. Although the front desk was great, housekeeping could use some improvement. We were left with a broken hair dryer mounted to the wall. I had to get one from the front desk. We weren't given shampoo - instead, they left us duplicate lotions and a conditioner. I had to get one from the front desk. We used a fold-out couch as an extra bed and the pillow didn't have a pillowcase. The sheet that was provided had an enormous stain. The hot tub was very nice and quite hot. The pool was also nice, albeit a bit cold. The bathroom door in our room didn't open all the way due to the way the shower curtain rod was installed. I would stay here again but I would check all of these things in my room prior to unpacking.
Käännä
Vieraskäyttäjä
Majoittunut 1. 2023
Liikematkustajat
10.0/10
Ylivertainen
Lähetetty 27.2.2023
This hotel was super convenient right off of I-65, very close to downtown Chicago & was super clean, comfortable, and accommodating. The hot breakfast was a huge plus and the staff go above and beyond to help you!! I was also able to utilize their indoor heated swimming pool & spa.
Käännä
Vieraskäyttäjä
Majoittunut 11. 2022
Perhe
10.0/10
Ylivertainen
Lähetetty 22.12.2022
The staff, especially Morgan the manager, was very accommodating. We were traveling with my 93 year old mother. Great experience. The breakfast area is a bit small, but the food and service was excellent.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2022
Perhe
2.0/10
Lähetetty 31.1.2023
The general manager Morgan sucks ! They need to do better and hire someone more professional !! Her attitude almost got her hurt so be careful lol hopefully nobody else goes to this low budget looking hotel and it’s super small and nasty ! Over priced for sure .NEVER EVER AGAIN
Käännä
Majoituspaikan vastaus: Thank you for your feedback. Sincerely, Morgan Fentress General Manager Best Western Inn & Suites of Merrillville
Vieraskäyttäjä
Majoittunut 9. 2022
Perhe
4.0/10
Lähetetty 4.10.2022
The staff have all been extremely friendly and accommodating. The rooms are clean, for the most part. The breakfast was decent. However, the first room had a broken toilet seat and smelled musty. The rooms are very old and need lots of updating. They didn’t have another room the first night but the second night gave us a different room which was helpful. The second room did not smell musty but had a front door that didn’t lock completely and the toilet was janky and shook violently when you flush it. The tile grout in the bathroom is broken and chipped all over the floor. The ratings of this hotel were a bit deceiving, with a lot of high ratings, which we do not agree with. Although the staff made our stay very pleasant we would not choose to stay at this hotel in the future.
Käännä
Majoituspaikan vastaus: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Morgan Fentress General Manager Best Western Inn & Suites of Merrillville
Vieraskäyttäjä
Majoittunut 12. 2022
Muu
4.0/10
Lähetetty 31.1.2023
Very dissatisfied with service and quality of the hotel for the price. Very old ,needed some new paint and repairs. Management was hard to work with. Had requested and confirmed for two queen beds two weeks before arriving. Somehow they felt it was okay to reserve a king bed. My husband was having medical issues and needed his own bed. We had to take the king as there wasn’t any queen left.. didn’t understand when we had a confirmation for two queen beds, won’t return there and wouldn’t recommend it.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2022
Muu
6.0/10
Lähetetty 31.1.2023
Clean room. Thermostat is dated. Refrigerator had black spots in it. The shower pressure is not strong. Staff was helpful. Checkin process was easy. The key card is not easy to use when entering room. Had to use key card multiple times just to get in room.