Hampton Inn & Suites Kansas City-Merriam

Hotel was excellent. The staff here is top notch and doing an exceptional job. The breakfast was really good and the rooms were very clean. I will definitely stay here again on my next trip to Kansas City. Also, there are several restaurants and grocery stores within walking distance of the hotel that was very convenient as well!

Not sure why this hotel received so much hate. The hotel is easy to find. It is located on the Frontage Road. Besides Merriam (and IKEA), it provides easy access to Overland Park, the Plaza, and downtown via I-35. The room was large and clean. The mattress was perfect, and we are very particular. The breakfast was excellent. On the savory side, they had eggs, potatoes, turkey sausage, and biscuits & gravy. On the sweeter side, they had batter both for regular waffles and pumpkin spice, which I thought was a nice seasonal touch. The front desk was courteous and efficient. All in all, a great visit.

Bed was clean. Towels were dirty and had to be replaced. Breakfast was terrible. Fruit was old, bananas spotted and apples were shriveled. Waffle machine did not work. Ran out of bacon and 1 piece of toast and two bagels left and this was at 8:30am. Upholstery was stained and in disrepair. I’ve stayed in many Hamptons and was extremely disappointed. I would not recommend this Hampton to anyone.

This Hampton Inn has clean and comfortable rooms, it is a quiet place to stay and easy to find, and the front desk staff and housekeeping staff are very friendly and helpful. This was a beautiful facility as well.

Worst mattress we have slept on ever. My wife sat down on the end of the bed and it collapsed to the point she slid off onto the floor. Though it was a king bed we ended up sleep against each other in the middle. TERRIBLE TERRIBLE

Checked in about 6 pm. Young girl at the desk was very nice. Asked for a late check out because we were going out and my family would be drinking, so I wanted them to be able to sleep In. Young lady at the desk gave us a 2 pm check out time, which was awesome. The next day at 1030 am I got a knock at the door by house keeping asking if I was staying another day. Normal checkout time is at Noon. 12 pm. Why I'm getting a knock at the door so early is unacceptable. There was another knock at 11 and 1130. I told each person we had a late checkout at 2pm. At 12 I got a call from the front desk asking if we were staying another day, checkout is at 12 and I would be charged for a second day. I am livid. There is no communication. What was the point of asking for a late check out of I was going to be bothered all morning and then threatened to be charged a second day?!?! Do not stay here.

I tried to check in on December 31st at 2pm the frumpy grumpy lady sitting in a chair was very rude said you can't check in before 3pm as we have a group that gets rooms first. Never once cracked a smile just bluntly ignored us. Once we got to our room at 2:45pm we came down to eat and the whole hotel looked like a war zone. tried to go swimming but pool was closed due to a private party. . When we came down in the morning to check out we saw the same rude person was standing there grumpy again. So we bypassed her and just left what a sad hotel. Stayed in past and everyone was great but sad to say never again.

Went for a night due to winter storm in the area and work at a nearby hospital the next day. I called the day before to reserve a king bed non-smoking room with a healthcare provider discount, then listened to the Hilton honors offer for 15 minutes to get the reward points. Hilton honors account number and credit card information were provided, name and location of hotel verified 3 times for confirmation. I arrived to check in the next evening at 9 pm after work and the staff reports there is no reservation, staff is unable to help find any reservation even with Hilton honor account number. Staff is able to book a room, but it is a suite with two queen beds and the total for my new booking with healthcare provider discount is $12 more than when I booked on the phone the day before. The room I was provided as a solo female had an entry door that had clearly been pried open or broken into possibly several times. The deadbolt just spun in a circle without any locking mechanism, the door jam was hanging onto the door with the plate barely touching the door at all, and both the door and frame had significant damage that had been lazily painted white. I stayed at this hotel last year for another winter storm and felt comfortable going back. This stay was terrible. The comfort and clearly the safety of their guests isn’t a priority for this location.

Stayed here with an elderly relative for a family funeral. We were very happy with the room size (2 room suite) and cleanliness - we did NOT like it's location on the first floor right by the housekeepers. They were often blocking the hallway & made it difficult for a 93 year old with limited mobility & a cane to get around. Decent breakfast. Did have access issues also as the road in from is all tore up, but that's not on the property...