Quality Inn & Suites Meridian - West Boise

My family had car breakdown 2 hours away, were stranded and could not check in or stay the first night. I called hotel and front desk gent said unless I checked them in for the first night - we would lose the reservation. I told him over the phone - to check them in. Second day they rented a car and arrived - the manager would not check them in nor would she let us change the name to one of their names for check in. All 3 of my adult daughters told me that the female manager was rude and dismissive. And they refused a refund despite the car mishap, and the name difference issue. Very disappointed in the managment

The room needed to be dusted. And the bed cover had stains on it.

This was not the cleanest hotel. We reserved a room with a king bed and pull out couch. The couch mattress had numerous stains on it I couldn’t have my kiddos sleep on it so we all crammed into the king bed. I didn’t even feel comfortable sitting on the sofa without covering it with a sheet first. The ceiling lights in the bathroom are missing their cover so you can see directly up into the attic area. There is urine and gunk around the toilet base. The cabinets are worn and the sloppy grout job in the kitchenette made it feel like a cheap hotel but the price wasn’t cheap. There was mold in the grout of the shower. When we initially arrived at our room, the door wasn’t even closed, it was left adjar. I didn’t feel safe here. Also, I was surprised to hear about the additional charge to my card to “protect the hotel from potential damage”. They actually charged my card and told me if I didn’t damage the room they would refund it within a few days but since it was a holiday weekend it would take additional days. I would not stay here again and I don’t recommend it. The cost was more than the value.

Pool was closed for the foreseen future. Only reason we chose this place was for the pool. Wouldn't refund our money so we could go next door to theirs. Employee actually suggested go to a different hotel and just walk in and use their pool.

Dirty and unclean room. Fridge was full of previous guest food. Room smelled aweful.

The pictures show a decent hotel for a quick weekend away and then you show up to what looks like an outdated motel 6. Sounds like if you upgraded to one of their “suites,” you could get some modern features but that was definitely not advertised. The pictures of the seasonal pool are highly exaggerated and someone should be paid extra for the angles they were able to capture to make it look anything more than the oversized spa size it was. No reviews of that because it was closed but we only found that out after check in. Only plus side is that the beds were nice and comfy.