The Diplomat Boutique Hotel

We had a fantastic stay at this hotel. The service was honestly some of the best I’ve experienced anywhere—every little detail was handled, and we always felt welcome. I especially want to mention Maggy. She went out of her way to make sure we had everything we needed and genuinely cared that we were happy with our stay. It made a huge difference. Breakfast was another highlight—so many choices, all fresh and really tasty. It was the perfect way to start each day. I’d absolutely recommend this hotel to anyone. We’re already looking forward to our next visit.

I’m not entirely sure how hotel star ratings are determined, but if ever a place deserved five stars, it’s The Diplomat Hotel. From the moment I arrived, I felt comforted. That may not be the word most would choose, but for me, it's everything—especially when landing somewhere new. I had a very rough flight into Mérida, one that left me quite ill, and I’ve been carrying the weight of some deeply stressful personal circumstances. So to find myself in a space so serene, so welcoming, so impeccably maintained—it felt like a gift. Every element of The Diplomat feels intentional. You can sense the love and thought behind it all. There’s a story behind each piece of furniture, every fixture, and the small daily rituals that make the experience feel quietly luxurious. And the soul of the space is its people. The staff are not only gracious, they are deeply thoughtful—and that spirit begins with Sara, the owner, whose presence is as integral as any design choice. She sets the tone, and it ripples through the entire experience. I spent two days of my stay recovering from that difficult arrival, and they cared for me in a way that went far beyond hospitality—checking in often, bringing ginger tea, offering ice packs, and making sure I felt safe. It wasn’t just service. It was care, offered with heart. I couldn’t recommend The Diplomat more, and I’m already looking forward to the day I return.

Our stay at The Diplomat this past February was our third week-long visit since 2018. The descriptors that come to mind straight off are: quiet, understated elegance and sublime privacy in a convenient central location. The staff are welcoming, knowledgeable, and supremely helpful. Between the extraordinary vegetarian breakfasts (not a vegetarian - loved the breakfasts), suggesting ideas about where to go and what to see (as well as arranging for terrific guides to archaeological sites, haciendas, food experiences, etc.), help making reservations for restaurants, learning from them that Uber is the key to getting around the city, we could not have been helped more by a staff that is wonderfully nonintrusive and refreshingly hospitable. In fact we are planning on a return, soon.