Hotel Boutique Real San Juan Center

El personal de recepción amable aunque no ayudaba mucho, el desayuno incluido es muy básico continental, y los meseros malos pero así es en toda la ciudad muy mal servicio al cliente, se fue la luz y se que no es responsabilidad del lugar pero no lo manejaron muy bien, deberían tener planta aunque sea para el aire acondicionado y el estacionamiento es prácticamente en la calle, las camas muy cómodas, los baños también, en general bien pero puede mejorar mucho, la comida regular

Very beautiful hidden gem, tucked away in the winding streets of Mérida. We enjoyed every part of our visit, from staff interactions to the comfy beds and nice showers to the delicious continental breakfast. We highly recommend this beautiful hotel when visiting Mérida!

This was one of the most horrible experience in any hotel I ever stayed all over the World ! 1) Price is almost close to good hotels in the locality like Marriott or Holiday Inn or Fiesta Americana, but actually a budget hotel. 2) Money was non-refundable and so you cannot cancel booking and change to another. 3) Only a few staffs speak English. 4) No refrigerator in the room, No elevator. 5) Constant disturbance of compressor or pump cutting in and cutting off. 6) No lift/elevator, you need to take the stairs, even with your luggage 7) The breakfast included is a hoax because they will wait till you start taking food from the buffet, and once you take a few items on your plate, they will come and tell you that you need to pay extra because the “breakfast included” in your ******* booking only qualifies for a continental breakfast (2 slices of bread, some Cornflakes with Yogurt, fruits and coffee), not for the buffet. Now that you have taken some food from the buffet, there is no other way but to pay for it. And they don’t tell you this politely! 8) Staff behaviour (especially the girl in the front desk, one of the only couple of people speaking English here). 9) They claim to have massage spa but when you book, they hire masseurs from outside and provide below average quality massage in your room and charges appx 40-50% higher than the actual masseur charges. 10) It’s a primitive budget hotel and overpriced for its standards! Never ever I can imagine staying here nor I would suggest to anyone. Horrible experience !

The facility and staff both exceeded our expectations. The hotel is in a good area to walk to dining and area sites. Or short and inexpensive Uber rides to other parts of Merida. This hotel is a surprisingly good value. We highly recommend it.

Slightly odd hotel, some parts we liked others we did not. Rooms were very spacious and we had a friendly, helpful staff. Water pressure excellent. The breakfast was very good. No elevator, odd swimming pool that was more like a fountain or water feature in the lobby. Okay location but not a lot of options in the block. Slightly cluttered. We had kids in the next room and we could hear them yelling and screaming at all times of the day and night!

Planned to stay there 6 nights. We booked "family room with 2 bedrooms" but it appeared that its just 2 connected rooms (no 10 and 11) on ground floor. Probably the worst rooms - no opening windows, no balcony. The windows were on corridor side, so we had two options - either everyone can see what you do in room/toilet - or you close curtains and sit in dark also during daytime. Pool is very tiny and in inner courtyard, so no sunshine there at all. Staff English capability is very limited. Even we asked another room, we didnt get it (maybe they were full). We left the hotel after one night to another.