Vieraskäyttäjä
31. tammikuuta 2023
The property mentioned that the amount will be charged in 2 months, which was ok for us, and it was unexpected to be set 3 months before! We canceled the booking, and after two weeks we still did not get our money back! While contacting the property, the manager's behavior was disrespectful, and his tone was rude when I asked to send the money back! While the policy mentioned that the cancellation is free. After chatting with the booking we found out that they started the refund process the same day I contacted the booking - 2 weeks after the cancellation! So if I did not reach the booking, they would not even send us the money! It looks like they did not even plan to send it when it was canceled cause started the process two weeks after! And they mention it can take up to 30 working days! I strongly don’t recommend it. Avoid!
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