AluaSun Mediterráneo

Reservé y pagué un apartamento en AluaSun Mediterráneo (Menorca) el 1 de abril de 2025 para alojarme del 23 al 28 de junio. El viernes 20 de junio a las 16:00 h, apenas tres días antes de mi llegada, me informaron por email de que cancelaban mi reserva por overbooking. Una auténtica vergüenza. Intenté contactar con atención al cliente de inmediato, pero su horario es solo de lunes a viernes de 8 a 14 h, por lo que ni siquiera tuve la posibilidad de hablar con nadie. Me vi obligada a gestionar la cancelación con Booking y buscar otro alojamiento a última hora, en plena temporada alta, y sin haber recibido todavía el importe que había pagado. Aunque finalmente he recibido el reembolso, en el momento más crítico tuve que resolver la situación por mi cuenta y sin ningún tipo de apoyo ni solución por parte del alojamiento. Me parece una falta total de seriedad y profesionalidad. No volveré a confiar en este establecimiento y espero que nadie más tenga que pasar por una experiencia así.

We had a lovely weeks holiday , thanks to the wonderful staff, Arnau and reception , Sensi and Angie and the new team working so hard , but always a smile . , grounds looked after, staff always busy , Apartments serviced regularly . Excellent ala carte restaurant, . This was our 3rd visit and another in September which we look forward to But unfortunately there is an issue , We arrived just after midday on a Sunday , hard to even get into reception due to day trippers the place was heaving , so noisy with children running unsupervised, then we’re told pool is closed due to to many children in it ( no explanation needed )and not what we wanted to hear in 34C ! I would now like to ask the higher management to look back to an answer they wrote in September 24 about same issue . Unfortunately it looks like nothing has changed , thankfully on Monday everything was lovely and residents could enjoy the pool , and services without any issues

Lovely hotel, located in quiet area with beautiful cliff and sea view. Specious rooms, friendly staff and big pool, lids playground and splash area. Kids loved mini disco with Sandra! I would definitely recommend for families with little kids.

Quiet resort with a a great pool and comfortable accommodation. Limited activities so good place to go to lie in the sun. Regular (if limited) bus service to Mahón takes about 20minutes. Staff are very helpful and cheerful. Food is buffet type and very good with a wide choice morning and evening. There is also a restaurant not included in price which serves a good steak. S’algar is a sleepy village- unless you are a diver. Very relaxing.

L appartement était bien équipé. La nourriture était bonne et bien équilibrée. Ce que j ai adoré ce sont les cours de sport matinales avec Sandra. Merci beaucoup Sandra pour les recommandation des endroits à visiter et aux séances de sport énergétiques.

What a hidden gem this place was. Gorgeous setting overlooking the Mediterranean Sea, the staff are so friendly and welcoming. The biggest plus is that there are always plenty of sun-beds no matter what time of the day. We went half board which was worth doing as local restaurants are a little pricey. Food was OK, just your typical buffet food. The only negative I would have with this place is they don’t allow inflatables in the pool, I know it’s for safety reasons but there was never more than ten people in the pool at any one time. Although, the lifeguard was really friendly and was only following orders. Entertainment was OK, there was a Kids Club which was great for the young ones but if you wanted evening or adult entertainment then you needed to go down to the other hotel which was a ten minute walk down the road. Although, Sandra’s Aqua Gym was funny. All in all, a great holiday and would definitely come back again. It’s very quiet if that is your thing! ❤️