MacCallum House Inn

We have been coming to Mendocino for many years and had always wondered about the MacCallum House for dinner. This time around we decided to try it. To be fair we are seasoned travelers, good home cooks, and are always looking for great food and wine experiences. The potato/leek soup was this weird brown color, not sure why but it was a bit off putting. The seasonal salad was delicious with the pomegranate and candied walnuts. The pork chop entree was a true disappointment. While the pork chop was perfectly cooked the quality of the chop was not that great. The cut had a lot of gristle and fat so the actual edible part was small. We were not that hungry so it was fine, but I would not order it again. The spatzle that it was served with was downright gross. It was dry, in fact so dry that we ordered a side of gravy ($2) to make it edible. I make spatzle at home all the time and would be more than willing to share my recipe with the chef. If the chef wants to stick with his, he should make the side of gravy standard for the dish! The service was good for our table but I felt very sorry for the people behind my husband because their service was so bad that the waiter comped them a dessert. The ice cream is delicious here because it is made in a French style so it is very creamy and rich. Not to be missed!

Great Mendo Escape Difficult to find our room on the sprawling property(user error?!) but the place was perfect!

Four of us rented #20 Ocean Song house. We stayed from October 9th to the 13th. The house was very shabby. There was a very loud leak in the downstairs bathroom which we called about at least three times. On the third they sen fianllysent a maintenance man who was unable to fix the leak. He told us to put a towel down to block the sound. He left and never told us if he was coming back. He never came back. I left my new robe and nightgown in the bathroom on the upper level. I called three times right away and wrote three email. The young man I spoke with said that he would check with the cleaners the next day but no on ever called me back. I tried to call today and the phone just rang and rang but no one ever answered. I wrote the manager specifically, to check and see if my robe and nightgown was found. The manager never answered my email nor did I ever hear back from anyone. We have stayed at MacCallum house for quite a few years. We have noticed a worn, tired, shabby look of all the rooms as of late. We have always stayed there but will now look for another place. We love Mendocino and are sorry to see this proud old lady becomes so dowdy and worn. I have tried to contact the owner but no one has gotten back to me. It is now like an inn being run by no one. No one cares. That is obvious. I'm wondering if the property is being sold and that's why no one will call back. It is insulting after spending over $1900 to be totally ignored. They don't deserve the loyalty that we have shown to them. Well, sorry, we won't be back. Francine Willison-Perry

The fried CHICKEN was served to us COMPLETELY RAW. Not a little pink, but completely raw pink flesh! My husband had to bite into it to notice! The waitress apologized but the manager told her we still had to pay for it. PAY FOR RAW CHICKEN! Needless to say I refused. Talk about unprofessional and adding insult to injury. They could have made us seriously ill! We will never be back. On top of it all the rest of our food tasted like old pre-made food you would get at a bad wedding. The steak was barely warm, dried out, and pre sliced.

This was probably my twelfth stay at MacCallum and my worst experience in all the years I have been visiting. We stayed in a suite located up the road from the main house. The building was not being well maintained and staff do not respond when you report repairs that need attention. Cleanliness and upkeep not to expectations for the price. Luckily the room was booked during a half-price discount period.

We spent two nights in the MacCallum house suites. These are located a car ride away from the main hotel, where you check in. There are two steep staircases to get to the front desk, which we climbed, with suitcases. When we got to the top the desk told us our rooms were not in that building. No one offered to help us with our luggage, despite the fact that there were staff around. When we finally got to our building, we found another two flights of stairs to get to our room. No staff present at the second building to assist with luggage. It would have been nice to know this when we made the reservation. The room itself is very dated, with no air conditioning, which is a problem in the summer months. The bathroom is poorly designed and the tub had mold. The sink and the tub did not drain well and we wound up taking showers in ankle deep cold water. We asked the desk to send someone up to fix the drains and despite being told someone would come up, the situation was unchanged. When I called the front desk to ask again about this, no one answered, at 2:30 pm. So I gave up and am writing this review instead. Normally I would speak to a manager before writing a review. We had a good evening meal at the restaurant but breakfast was difficult. Breakfast is included in the room rate. When I asked for a cappuccino, I was told it wasn’t included in the breakfast. Not given an option to simply pay for it. I said I didn’t mind paying extra for it. When I asked for the oat milk cappuccino I had had the night before, I was told they had no oat or soy milk. When I said I had had an oat milk cappuccino the night before, the woman shrugged and then produced the desired coffee. My husband asked for orange juice and was told there was none, period. He later asked what someone else was drinking and she said grapefruit juice, which he then had to ask for. Allof this was aggravating and simply unnecessary. The same woman added a 30% gratuity onto the bill (for the cappuccino). Who needs this at a so-called luxury accommodation? We will not return and I advise others to avoid this place as well.