Peabody Memphis

Great hotel comfy beds service excellent Right in the heart of everything

Our expectations were significantly exceeded during our two night stay at the beautiful, historic Peabody. We travel a lot and usually stay in higher end Hiltons, but chose the Peabody due to its historical significance and location within a short walk of Beale Street, great restaurants, and Fed Ex Forum (we were in town for a concert). We were prepared for a smaller bathroom that is typical of older hotels, but not for the opulent lobby that constantly buzzed with activity, the beautifully renovated room, and very comfortable bed. Self parking was in an attached garage and seemed very secure. To top it off, the staff, especially housekeeping, was prompt and the friendliest I’ve ever experienced. I don’t take the time to leave many reviews, but wanted to thank the Peabody ownership, management, and staff for maintaining this gorgeous landmark and making our stay so memorable! Well done!

The Peabody encompasses old elegance in the South and has always been on the list of places to stay when in Memphis. My wife and I decided to celebrate a close medical call and splurged with the larger King-sized room. The room was spacious, although sparsely appointed. There was ample closet space and a hidden dresser, which we appreciated. The vanity area lighting though is woefully inadequate for a woman and her makeup, and we experienced some real issues with our room. The AC was visibly leaking from the ceiling, resulting in a large wet area of the carpet in our entryway. The bathroom mirror, with internal LED lights (from the looks of it), was experiencing some real problems and the lights around the perimeter would flash and strobe at random times. As the primary light in this space, it was annoying at best. Our shower head had most of its holes clogged (hardwater minerals), and was leaking badly at various places, resulting in very little flow. I brought these issues up to management, and the shower head was promptly replaced, the mirror was told could not be fixed, and the hotel claimed the AC was fixed during our 2nd day there. It was not. It took my personal presence in the room to point out the leak and a very good maintenance tech named Clint who took it onboard to really get the problem fixed, the 2nd time around. The hotel operator kept trying to connect me to the manager and the call dropped at least 5 times. I was then asked to come down to speak to the manager on duty (wrong answer). Ellijah did the right thing and came up to the room, and the AC was finally fixed.... Turn down service was advertised in the room but turned out it wasn't really being offered at the time (not sure why). Housekeeping also did not refill our shower amenities nor our toilet paper on two days. I was offered 50% off the first night, and 25% off the 2nd (we did not want to move rooms), but at a place like this, I honestly expect more from the very start. Jamil, the first manager I spoke with, had a wine and a snack and snack tray sent up, which is also nice. Outside of the room, the hotel offers a unique experience. Afternoon tea, a terrific dinner in the Italian restaurant, THE DUCKS, and relatively inexpensive self-parking. Terrific location! I can't say that I would stay here again (value), but I am glad that I was able to stay this time around.

As usual, the Peabody was wonderful. We always enjoy getting to spend some time away at the Peabody.

The hotel is beautiful, but I had a stuffed animal important to my children go missing from my room. I can only imagine it was somehow accidentally removed (maybe in the changing of sheets?) during the housekeeping process. When I asked the front desk for help locating it, they were rude and dismissive, and told me it was on me to call Lost and Found. I also had a room service charge added for food I didn't order, which I still need to get sorted out.

This hotel was amazing! From hospitality to food, It was all TOP NOTCH! Staff's service was always done with a smile! Every area was clean and it's close to everything!