Peabody Memphis

Great hotel comfy beds service excellent Right in the heart of everything

Our room was very warm (the hall was cooler!). The room phone did not work so I walked to front desk to notify them of the problem. I was told a maintenance engineer would come. I waited 45 minutes in the room and then walked back to the front desk a second time to remind them. They called engineering again and the engineer came and tried to fix the air conditioning but ran into problems and told me he would call a senior engineer for assistance. I walked down to the front desk a third time and reported the problem and asked for a new room. I was told a bellboy would be sent up to help me move the luggage and provide me with keys. I waited for a while and finally the bellboy came. IT TOOK 2 HOURS TO GET A NEW ROOM! I told the front desk we should be compensated but only received an apology. In addition, when we checked out of the hotel the front desk scanned our key card and we were told we would need it to exit the Peabody parking lot. We were informed the parking would be charged to our card. When we scanned the card upon exiting, it did not work. The car behind us had to back up so we could back up and let them exit. I had to get out of our car to hunt for a parking attendant. The attendant also tried our room key cards and it didn’t work for him so he had to type in his special code so we could exit. The Peabody Hotel is a lovely historic hotel, but it shouldn’t have taken 2 hours to get a new room and we shouldn’t have had to find a parking attendant to help us get out of the garage.

Everyone wants to stay at this well-known old hotel with the reputation of the ducks. It is quite a production of the duck master marching the ducks from elevator to pond at 10:30am and returning to their upstairs home at 5:00pm. Be there at least half an hour early to get a viewing spot. Hotel lobby is elegant, rooms are small and bath is extra small. We had a Queen Bed (very comfortable) in Room 647 overlooking a busy street. Carpeting was old and worn. Stay for the experience, but temper you expectation of the accommodations.

I was super excited to stay here for a night, this had been the most expensive hotel we had booked. Turns out to be the most expensive and the smallest room we have stayed in so far. We were also located right out front of the lifts too which was noisy. Enjoyed watching the ducks and having drinks in the lobby bar but overall I feel our stay was overpriced.

Duck walk was good. Main hall was exquisite. Had a few drinks in the bar nice area to sit. Used valet parking it was a smooth system. Beds are very comfy pillows the best ever. Room maid good. Tv stations in the room fab choice and great picture quality. We were 6 floors up so very little city noice. Check in and out smooth. Highly recommended hotel.

If you're an early riser needing coffee don't ask Nokomis at the front desk because she will rudely inform you the coffee is not for guest, as she rudely informed me "the coffee is only for the pilots!". Overnight employees at the Peabody need rest so they are less rude or they shoulod not be working the overnight shift.