Homewood Suites by Hilton Southwind - Hacks Cross

Where to begin? Ok…this was a 6 night stay. Upon check in, I went through the entire process, only to be told that I had to go next door to the Hampton, because the Homewood had “maintenance issues”. Fine. I go next door and do the entire process again. The next day, I am to finish out my stay at the Homewood. I went to check in at 6pm. (Yes, had to do it again). However, at 6pm, there weren’t any rooms available. I was told it would be a 15 minute wait. Well, that wait took until 9:30pm., only to get a room with mediocre air conditioning. The floors don’t seem to get vacuumed, and nothing feels “clean”. It’s more like, “wiped down”. - Not a great stay. The staff takes no accountability and I really don’t think they have a full roster of housekeepers. It’s our hard-earned money. I’m not going to give it away to folks that have no integrity.

Terribly disappointed in my experience at this location. I booked my room last night at 11:25 pm as we were going to be traveling trough and needed a place to stop and sleep for the night. We arrived at 2am and were met by a security guard who told us the hotel was saying we didn’t have a reservation. I showed them my confirmation number and reservation information and continued to the lobby. There I was told that they had no rooms (on the app it listed several different options available for booking) and my reservation didn’t matter. There were hardly any cars in the parking lot and the lobby was completely empty so I was shocked. The gentleman said he saw my reservation with all my info, so I ask why if there wasn’t a room, I wasn’t given a phone call so I could have looked for another location. He said he had just arrived to work at 11, but again I booked after that that time. About 10 minutes after we left I got the notification he had canceled my reservation. So please beware when booking at this location. I’ve been a Hilton member for years, stayed at multiple locations across the US, and this is my first complaint or negative review. After reading through multiple other reviews, this was a blessing in disguise I didn’t actually have to stay here.

My stay went well

The staff were friendly and helpful we loved ms Betty thank you for a wonderful stay can't wait to see you again.

Pick Somewhere Else Disaster from the time we arrived. First room had a dirty, broken toilet. The second room had a broken refrigerator. Third room, they gave me dirty flat sheets for the sofa bed.

Breakfast hostess chewed me out for using the egg spoon to scoop breakfast meat.