Hampton Inn Memphis-Southwind

Quiet location (about 30 mins to downtown) and good breakfast. The housekeeping service is almost nonexistent. Our sofa bed didn’t have sheets and there was none in the closet. Despite calling the reception desk to get that, they didn’t send any. We had to go downstairs to ask personally and collect the sheets. Okay experience overall.

Stay was pretty decent. Had a few complications with the staff but overall we got It worked out!

A bed bug crawled on to my hand as I was going to bed. I captured it and tried calling the front desk only to get a busy signal. I took the bug to the front desk only to find it abandoned and the Duty Manager sign blank. I waited at the desk for 20 minutes when Juancarlos finally arrived. I told him what happened. He said "Sorry. I'll get you another room on the same floor." He disappeared into the back for 5 minutes and then came back with new room keys. He rold me the new room number. I told him to dispose of the bug. He ignored me. We moved all of our stuff to the new room. At check out I mentioned that we had to chance rooms in the middle of the night, all the woman at the front desk cared about was how I wanted my receipt, not even an apology from her. Initially we were checked in by a man wearing a blanket, which seemed unprofessional. I didn't get the water bottles I'm entitled to. At night they block off almost all access to parking. The side entrances wouldn't unlock with a physical or digital key, we told the person at the front desk and they didn't care. In the first room half the outlets didn't work, in the second room neither light on the bed stand worked. The vending machine was out of order. When we left there were cops at the entrance. This property has serious issues and is clearly being run on autopilot, no one here cares about anything. The only nice thing I can say about this property is that the temperature and water pressure in the shower was great. Seriously considering giving up on the entire Hilton brand if this is acceptable to them.

The absolute worst Hampton Inn that I’ve ever stayed in. Carpets in public areas are heavily soiled, interior or elevators have significant damage, air conditioning in the halls on floors 2-4 is non-functional so the hallways are oppressively hot and humid. My first room had very heavy damage in multiple areas and the toilet seat was visibly filthy. Went downstairs and notified the front desk that the room was dirty and could I please move to another room. Thankfully I was moved, although no apology from the attendant. New room at least had a clean toilet but the condition of the hotel is nowhere near Hampton Inn standards. If I hadn’t arrived into town so late at night I would’ve left and found another hotel.

Vanessa at the front desk was such a. Sweetheart - she helped me right away such an amazing customer service and help……..

The breakfast was good. The kitchen and rooms were very clean and nice. Will be coming back soon. I also enjoyed the pool.