Hampton Inn & Suites Memphis at Beale Street

Sina checked us in. We had booked a king room prior to arrival. We asked for a room on a high floor due to recommendations and she said they were full. We get up to our room on the 2nd floor and it's two doubles. We go back down to the desk letting her know we had booked a King and she said ohhhh yea I knew that room was a double I already accidentally sent someone there. Ugh. I said can we please have a room in a higher floor and her reply was "we're not going to worry about that because we are kinda full tonight". What kind of response is that. We were put in a King room on the 3rd floor. The door was a battle to open and close and the room was over a patio bar/band stage. Not only do you need earplugs (which are provided) for the loud music on Beale, the walls are also paper thin. One redeeming quality was breakfast. Good selection and Tammie is a true gem. She takes her time to make sure each guest is happy and has what they need! We were so impressed by her hospitality. Thank you Tammie for going above and beyond. This Hampton needs to recognize you and your amazing work ethic.

Stayed for 2 nights in a twin room, it was clean with plenty space. Our room was on the 5th floor facing the street, which was very loud with traffic but ear plugs were provided Breakfast included was nice, not a huge selection but enough to suit everyone. There is a small shop selling snacks and drinks. There is an indoor swimming pool which was nice to cool off in. Staff were friendly

It is close to Beale Street and the Peabody Hotel (to see the ducks marching). The rooms were nice, but nothing special. The staff was very friendly and helpful. There is a non-valet paid parking garage onsite that is easy to use.

Location is great! A short walk to Beale Street and the city centre. Staff were friendly and helpful. The rooms very comfortable and clean. The breakfast was great and Tammie’s service was exceptional making sure we had everything we needed.

My favorite hotel to refer downtown tourists to is no longer a reference for me! As a Beale street employee I come across many tourists looking for a nice ,clean ,family friendly hotel to refer downtown tourists too. That all changed tonight. Customers and employees frequently order from our restaurant. Today we called (Hampton inn on Beale street) to see if they had any orders for us. The employee that answered the phone did not mention their name. I simply asked “ may I ask who I am speaking with?” The employee responded “what is it” I let her know what restaurant I was calling from to let her know why I was calling. She proceeded to end the call without answering the question. When I arrived to Hampton inn to apologize about our call disconnected call , she stopped working with a customer to say “BABY I AM 45 I…” before she could finish I responded “I’m in no rush, I can wait until you finish with your customer.”Before I got a chance to speak with (Tammy , “the name on her name tag”) I was escorted out of the building. I didn’t understand why, but the employee insured me that everything is fine and there’s no need to apologize. As I’m waiting for the cars in the circle to move for my exit . Tammy rushes to the door leaving customers waiting for assistance at the front desk while being held back from an employee as if she wanted to attack me. Oblivious to the fact that I only wanted to apologize about our phone interaction I felt very threatened and confused as to why she was so angry with me. Again I only came to apologize for our disconnected call but ended up in what was almost a Hampton Inn brawl! Moral of the review If Tammy is at work BECAREFUL and DO NOT BOON A ROOM. Tammy will attack you for any inconvenience!!!

Excellent location next to Beale Street. Pleasant staff, good room size. Internet was weak. The hotel service rooms every other day, during our three nights stay it wasn't serviced at all. However when I asked for wet towels and trash to be removed, they were. Because of lack of housekeeping we had to ask for more coffee and cups for our room Breakfast was acceptable