Aloft Memphis Downtown

This was my first visit to this Aloft location, and I had a pleasant stay from start to finish. The service—from the valet to the front desk—was both professional and friendly. My room was well-appointed, and I especially liked the blue, curved couch and the stylish decor of the lobby. Although the elevator was out of service during my stay, the manager personally apologized for the inconvenience and kindly carried my bag up to my second-floor room using the stairs. His thoughtful gesture truly stood out and contributed to a delightful experience overall.

The hotel seems to be nice and my husband always stay at this hotel. I had 2 rms for 2 nights each. I had 1 issue with the toilet being nasty with blood and urine left on the inside toilet seat. I did tell the front desk upon departure bc we used the bathroom in the other rm. I would have showed him the pictures but he did not have any concern what my issue was once he saw my rate. I was told you have a discounted rate and they will let house keeping know. The point is I paid to stay and you could at least apologize for the issue. It doesn’t matter if the rm was free I’m still a guest in your facility. How much I paid to stay there should not have anything to do with the bathroom being nasty. In others word discounted rms get a discount so put them in the not so clean rm. I would normally tip the housekeeper and I never get service bc I clean up behind myself so I don’t get service. I will never stay here again I only stayed bc my husband always stay here for work and he’s and Titanium member. I’m sure if I was staying there under him the frontdesk would have not looked at my stay as a discounted stay.. Treat all guest as a guest just bc it’s discounted doesn’t mean we can’t afford it. Once the frontdesk started calling me the day of my arrival I should have cancelled then they wouldn’t let me put my bonvoy card on file over the phone to change the form of pay bc the card on file was not the correct card I wanted to use. On top of rushing me to get there for check in after I said I was on the way we got stuck in traffic to be put in 1 nasty rm. The 2bdrm was clean is all I can say.

This was my first visit to this Aloft location. I had a pleasant visit from start to finish. The reception from the valet to the front desk was friendly. The room was well appointed. I really liked the blue, curved couch in the room. There were plenty of outlets to plug in devices. The storage was adequate for the space. I am allergic to dust mites so r the lack of carpet was a big plus. The workout area was small but has everything you need. I didn’t get to use the Top Golf swing suite, but on my next visit I am eager to try it. Overall, this was a great stay.