Jasper hotel is conveniently located just along Elizabeth St in front of Queen Vic Market. Love the convenience but the service reflected the change management. Jasper used to exude warmth and service staff demonstrated genuine care with personal touch to attending to your queries. Rooms were more comfy and well-maintained too. At arrival, my allocated first room had loud noises and first staff said I could sit outside the open balcony to enjoy the wind (it’s winter…). Do you enjoy having meals sitting outside windy balcony in the freezing cold weather? Second staff helped changed to a room but the shower facility is faulty. I just checked in and really wanted to have a proper decent shower. Informed the staff and was told the hotel just went through an upgrading renovation. After all the ordeal, I am thankful the third staff managed to change a more comfortable room the next day. I used to always promote Jasper hotel to my friends in the past. Now, I have to be more careful to share. I hope they will improve on their room maintenance at least.