Mercure Welcome Melbourne

Perfect location. The room/ensuite wasn’t the cleanest, but it had everything needed.  Pleased we only booked for 1 night though

很好，位置很好。

The hotel is located in the CBD. We are able to access to the places of interest and shopping centre easily. The shopping centre is just opposite the hotel. The hotel staff iis friendly, provides immediate assistance when I enquire for baggage storage. Though there is a notice about on the 3rd day room service but there was room service on the next day of our stay. Highly recommended

房間大小還行，挺乾淨的

About the tenth time I have stayed there and most times there Is a problem at the with check in. This time I booked for night and later had to come one day earlier so booked an extra night before the previous booking. When I checked in they could see the other booking I made and confirmed that it was the same room type and I could stay in the same room. Which seems obvious. But they told me to come back to the desk the next day to change tire keys over for the next booking. (Again a ridiculous request for a professional operation!) For some reason it is somehow impossible to join the booking in their computer system or in their own communication. Because the next morning I was sleeping in after a big night and had housekeeping banging on my door saying I had to checkout. I want happy! I went to the front desk and they couldn’t find the second booking under my name. Eventually I found a booking number and they could find it and give me the new key cards. It all seems like they are using caveman systems for booking and communication. Just another faulty towers experience there. I’m always surprised that Accor would allow them to use the Mercure name.

great stay!