The Oberoi, Madina

I booked a room with haram view, but they checked me in to the with city view, of course later they upgraded my room to the one I booked, but I think in this type of hotels this is one of the biggest mistakes. if exclude this, everything was good.

The ballroom staff that attended to our needs during breakfast, lunch and dinner were amazing. Special shoutout to zakaria, murad and hussein who were very attentive and helpful. To zakaria, thank you for your awesome service, making us that special ginger beer with lemon and honey drink to help us with our sore throat. Also the specially prepared dishes of nan, dal and butter chicken on top of the buffet fare.. totally amazing service! Special thanks too to Mr Kiyas the banquet manager who was very responsive towards our feedback and was very kind in making sure we are comfortable and satisfied with the food and service. All in all it was a great stay at the Oberoi Madinah

Mr Zakaria, Mr Shoro, Nr Joynal and team manager Mr Samir were very attentive to customer needs. They always helped my hubby who had walking disability to get food for him and they even know his name. This attention is indeed a very good customer service. Keep up the good work.