Dar Ben Gacem

Property was well maintained and in a good part of the old Madina. The room faces a courtyard and is extremely noisy. We were kept up past midnight due to other guests laughing and talking loudly. The bed is in a nook, surrounded on 3 sides by walls, so one person had to crawl over the other to get out. There were no blankets on the bed so we froze. We had to wear our full clothes and sweaters in bed but barely slept all night. What hotel welcomes their guests with nothing but sheets on their beds? It was a real shame, because otherwise it was neat renovated historical residence.

The property is under renovation,Room was not ready No warm Water, the fridge not working and mouldy. No cups ,no complementary tea or coffee, no boiler. The second day no hand Soap. For sure does not worth the Money

In April I was in this hotel with a friend, whose name is Chiara. This latter paid, by a mistake of the staff, the due amount twice. Since April Chiara has send unsuccessfully several emails and messages; she has also contaqcted them by phone, receving from the staff a promise of taking care of the case. It was agreed that the amount would be transferred to my friend's bank account in Italy. Unfortunatelly, this has never happended and the hotel staff every time has found many silly excuses. They even requested, surprisingly, a letter from my friend's bank a statement of acceptance of this amount. Chiara sent them a letter of the Italian bank confirming tha the account is genuine and tha twas more than enough. Probably they hope that mwe will give up and they can keep Chiara's money! As everybody can understand, this is truly a dishonest and unacceptable behaviour; just for few hundreds euro we now have to involve a lawyer in order to get the money back! We want everybody to know this story and avoid booking this hotel for their stay in Tunis.