Travelers Orange Suites

Noisy A/C, unpainted closet doors, hot water issues, Old TV, not smart. The staff is great and breakfast across the street is the best.The place is close to El Poblado and Provenza, is a great location but with old fashioned equipment. The best thing is the Front Desk and the Cleaning staff.

I booked an upgraded room and was given their basic room. They acknowledged this. I asked them to refund the difference, but they said their bank would not do that (Which didn't make sense). Instead, they said they would cancel the transaction and resubmit the charge at the correct amount. They said this would take a few days, and would be completed after I left. (This did not make sense either). I reconfirmed before I left that they would make the change. Of course they never did. They kept the extra money. It is dishonest, but it is actually more aggravating that they continually lied to me. After making and paying for my reservation, and shortly before I departed the U.S., they sent me a note saying that rather than my credit card, they wanted me to make a transfer payment from my bank in the U.S. to their bank in Columbia. This was crazy.