Wake Living

just got back yesterday, we stayed here last year and decided to stay here this year again. Another great stay, super friendly staff, great service. Clean and modern rooms, not to mention the great views! My favorite thing is seeing the red macaws (Guacamayas) fly by! The hotel located in a very good area, also the hotel has great restaurants on property. Will stay here again on our next stay for sure! Thank you WAKE !

You can check pretty much every travel website and see the front desk is the worst in Colombia. We had a girl named Cristina who was more a prison guard than a host. She texted us at 9:30 on the day of checkout that there is a 15%-30% charge for check out after 11am. The 15% of the cost of the room starts at 11:15am (YIKES). Yes, they informed us of the checkout time is 11am, but you never get told about this crazy sliding fee until the day you leave. It goes up to 40% of the cost of your night stay. Cristina then texted me we could stay until 12pm "at no extra charge". When we came down at 11:55am she then proceeded to pretend the message happened. We were astounded. When we showed her the text she sent earlier she suddenly didnt understand english and told us in spanish "oh well, the system automatically does it". Then she asked for my card swipe and signature. The people at Wake have no idea how little they sound and look to travelers. My guess is this is an intentional revenue raiser but it wont last as the reviews continue to mention the same front desk problems and sneaky billing practices. As for condition, we rented the penthouse and boy were we surprised when the wifi wasnt working. Multiple guys had to come up and we had the usual "oh its fixed" but no it was not. They eventually got it working about 2 hrs later. That sexy infinity hottub has no working lights. The private jacuzzi did not function at all. Bugs in one of the beds, our son got a line of bug bites. I didnt realize it was the bed there until I saw other reviews mention the same problem and same fotos. Overall, super disappointing for the price and then you have to deal with silly Cristina and the rest of the clowns at the front desk. I am fluent in spanish and my wife is from Medellin. We have never seen such an intentional lack of professionalism and hospitality ever in our travels.

Positive: the flat is beautiful with amazing views and it’s very well located. Negative: it has absurd “rules”. They didn’t allow a friend who lives locally to come up and visit. They rented the common areas like the pool for a private event while we were there. Therefore, we couldn’t use it. They should’ve given something in exchange or not rented that area considering that we were paying the full price. The gym was also dirty.