AIHO Hotel Medan (Formerly Radisson Hotel Medan)

Very strategic location in Downtown Medan. Very well maintained. Friendly staff.

Kamar nya luas dan nyaman; ac dingin banget; ada kolam renang wlo gak sempat coba

overall the hotel room is clean and comfortable to stay , staff is very helpful

J'ai adoré le personnel, mon séjour était agréable surtout le cadre calme soft et accueillant. Une des réceptionniste m'a le plus marqué c'était Ririn. Elle était wonderfull. Je vous conseille ce hôtel

The room price was very reasonable. Breakfast although small selection but everything was tasty. Since we had to check out and leave for airport before 7am, staff was tentative enought to invite us to have our breakfast at 6.15am when supposedly breakfast buffet only starts at 6.30am. Thank you for a pleasant experience in your hotel.

Overall the room was relatively modern. But the up keep and cleanliness is terrible. The toilet has a lingering urine smell and thank goodness closing the toilet door and lots of my personal perfume masked stench. The pillows and towel has a very strong stale musky stench. Smell is very strong the moment i walked into the room. Called house keeping to change the sheets and pillow covers and that didn’t help. I guess the stench in embedded in the pillows due to prolonged use and lack of sanitization! The card key did not work very well, so often you will see other guest struggling to open their room door. Personally i have to make at least 4 to 5 attempts before the lock finally decides to open up! This hotel is marketed as Radisson, but they have lost the franchise and it is no longer a Radisson chain! Which i am not at all surprised given the poor standard of hygiene! Staff however are very friendly and helpful. Thank goodness it is only a 1 night stay. They have blocked out the Radisson logo on their key card and holder and no signs that it was a Radisson chain. Seem like Trips.com need to review the hotel’s brand as i have been misled and resulted with my very disappointing stay.