Hampton Inn Richmond-Mechanicsville

Horrible experience. Arrived late with an early morning event the next day. The door to our room would not close (hinge problem?). Of course, that’s a deal-breaker. We had booked a two-queen with sofa bed and needed accommodations for 3 people. The front desk manager, Kwame, said there were not other 2-queen/sofabed rooms available. We asked if there were two rooms available, instead, and there were. He then proceeded to try to charge us for the extra room and kept repeating that he couldn’t give us a room for free. Not asking for freebies—just a room with a door that closes. It was 11 p.m. and we did not ask for a repair, as that would have been too late. Had to pay for two rooms at a nearby hotel, same owner, and I do expect a refund for the price difference. The manager’s tone was unbelievably rude, like we were trying to get something for free. Literally the antithesis of hospitality and would be the equivalent of an airline not having your coach seat available then trying to charge you for the business class upgrade. The next night we were at the Hampton Inn Gloucester, VA, and could not have had a more pleasant staff. What a difference the front desk can make. Obviously, never again Mechanicsville.

Great stay! Staff was Great but property is starting to get run down. Lisa P.

Very nice place