Primland Resort, Auberge Resorts Collection

The staff went above and beyond to make our time at the resort magical and memorable. It was my husband’s birthday and they made each day special for him. I was actually shocked at how friendly, personable, and helpful the staff was at each and every part of the resort we went to. Rani was amazing and made our stargazing time unforgettable! Our RTV guide, I think his name was Travis, was equally amazing. He took us to amazing sites, took our picture, and talked with us the whole way. He was so very sweet and made our time comfortable and fun! On our last day, we did Archery with Austin and OMG I can’t rave about him enough! It was an activity I really didn’t want to do, but booked it for my husbands Bday and to my surprise, I had a blast! That was solely due to Austin! He took us through each station and took his time getting us familiar with each activity. Once that was done, he let us pick the one we wanted to practice at. I chose archery because I just could not figure out how to hit the target. He was the best instructor and was so patient and funny that I felt okay steeping out of my comfort zone to try something new. By the end of the session, I was hitting the target every time! The staff also took into account our love for privacy and made all our activities private which was amazing! They also gave us a surprise picnic at the barn which was seriously delicious and I have been looking for the crackers served ever since! The Celestial room was just as advertised and one of the nicest rooms we’ve every stayed in and we have traveled around the world. With that in mind, we have never encountered the level of customer service we found at Primland Resort, absolutely top notch! From the porters, to the check in staff to room service staff, etc. everyone was amazing! It really feels like a family atmosphere and the staff seems genuinely happy to work there. They all seem to know you by name and make you feel like you are the only guests there. We are already planning our next trip but this time we are taking our adult children. Thank you Primland staff!!

Had a wonderful Valentine’s Day weekend. Staff was friendly and attentive. They took ownership and gave an unrequested refund when our lunch food took a long time to arrive. The staff constantly checked on us and the shuttle drivers were always friendly. Staying on the top floor of the Pinnacle cottage is a must!

This is an oasis in the Virginia mountains. 2 hours from Charlotte but a world away. Top level service, among the best I have experienced at a hotel anywhere in the world. Shooting, fishing, observatory, great food, games room. Something for everyone.