Villa Luna de Miel

Es definitivamente uno de los mejores hoteles en los que me he quedado. Reservé la habitación luna 3 y superó mis expectativas. La iluminación, ventilación, la amplitud y las instalaciones eran inmejorables. La habitación cuenta con un balcón para relajarse y al estar en lo alto, no tiene prácticamente ruido alguno. El hotel se localiza en la avenida principal de Mazunte que lleva al mar, por lo que los restaurantes, tiendas y transporte estaban a menos de 1 minuto caminando. La anfitriona fue sumamente atenta y el personal muy servicial. La conexión a internet era buena. La cocina con refrigerador fueron de gran ayuda y comodidad. La amplitud del lugar hicieron nuestra estancia sumamente cómoda. Le doy un 10 de 10.

Woke up to concrete chiseling right on top of my room during my whole stay (photo attached). This heavy noise would start as early as 7:30am. Abraham (the manager) told me he would address this situation but he never did, and then he ignored my messages (screenshot attached) In the AC rooms, there’s a gap between the wall and the ceiling so you can literally hear everything from the neighbouring rooms. The hot water worked twice in the whole week. My last day I woke up to a flooded room due to an overnight rain (it was the only room that flooded, photo attached). I asked for a refund for that last night and Abraham responded aggressively telling me to leave the place. When I talked to the owner she made ridiculous comments such as “can you not swim?” and “You should pay me more because of the damage to my furniture”. She also threatened to call the police if I didn’t leave immediately. Abraham never told me there was housekeeping service available every day. He was also unable to give me even 5 mins to pay so I wasn’t able to stay in the room I was meant too.