Dorothy L
11. elokuuta 2024
This hotel has certainly improved, the bed was comfortable, the room was spotless and the food was good. However, some staff require training in basic interpersonal skills. We were told we could have breakfast from 8 to 10am, went down at 9:30, the staff were snapping plates from our table, no bread for toast, when I requested more the waitress (with a New Zealand accent) reluctantly threw a basket with 4 slices on the counter and said we are officially closed now. We had a fabulous waitress at dinner the previous evening, she could teach the other waitress about basic manners and what is expected from staff working in the hospitality sector. When checking out the lady behind reception took the room keys and just muttered "all good", no pleasantries e.g. "How was your stay?" "Was everything satisfactory?"
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