Vieraskäyttäjä
26. kesäkuuta 2024
Let's start with the reception. No service culture, robots, no one smiled, or welcomed you. Lobby and hallways smelled like an old, non mantained place. Not very clean, dark. Room, TV didn't work, towels were filthy, the phone was dirty, the beds questionable comfort. We were just staying for a night, but even my grandson who's 6 said, we rather go home. So we did, checked out within an hour of check in. no one even asked the reason for a sudden check out, but I stated my concerns. Didn't offer excuses, alternatives or even a bottle of water for the inconveiences. When the receptionist told someone ( I believe the Manager), the only words that came from his mouth were: "They have to pay the night". they even charged us the parking! Well glad we left, our well-being is more important than a nights' fee. Never ever and will tell our story to everyone we meet!
Käännä