Vieraskäyttäjä
24. tammikuuta 2025
We stayed at the hotel for week in January. First impressions were good - helpful reception, spacious clean room and a lovely view across the spa and hotel gardens. There were a number of good points about the hotel: - general cleanliness - staff helpfulness and friendliness - easy access to the beach and promenade - pool was heated - free pool towels - good choice of food - the Mexican night in particular was very good - good linen in the restaurant, tea pots for tea at breakfast, freshly made coffee not just machines The things that tipped this review to average from very good were: - the choice of food was good, but the hot food wasn't very often hot - especially the food kept under the heat lights. - the sun beds were in a poor state, some broken, many neck cushions broken, they were very uncomfortable and difficult to get up from - this isn't an adults only hotel, so we expected there to be children. The hotel needs to monitor parental supervision more closely - we witnessed 2 children climbing over the balcony onto the spa roof and staring into the spa dome (this was reported), and small children were running in the restaurant - an accident waiting to happen - when we received our bill the hotel had added a euro per day as a charitable donation - we had not been pre warned of this. They did remove it when asked, but we were unhappy to have not been informed of this on arrival. Overall our holiday was fine, but to be a true 5 star the Sheraton needs to up its game.
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