San Michele Luxury Rooms

Ottima sistemazione. Ai margini della ZTL e quindi a ridosso dei “sassi”. Gestore molto cortese e disponibile. Ottima pulizia. Camera molto carina. Ottima la Colazione servita su un terrazzino molto carino. Direi tutto davvero ottimale!

Dirty rooftop terrace (bird droppings) and non-functional jacuzzi (turned into a bird bath). Room key incident: The key broke in the lock without us forcing it. The hotelier called a locksmith for a cost of 25 euros. He asked us to pay this amount, which we refused as it was a problem with the key and not damage caused by us. Unauthorized charge to our credit card: The day after our departure, 152 euros were charged to our credit card without our consent (using the imprint taken during the reservation). The hotelier did not inform us of this charge. Lack of communication and professionalism: When we contacted him to express our dissatisfaction, he stated that he was entitled to charge this amount "in accordance with Italian law." He then stopped responding to our messages when we asked him for documentation for our insurance. Comment: This event ruined our stay in Matera. We absolutely do not recommend this hotel. The lack of cleanliness, technical problems, deplorable customer service and the questionable practices of the hotelier are unacceptable.

We made the reservation based on the info which is misleading.This is not a hotel, but a few rooms on a first floor with no elevator. We had to wait 15 minutes for someone to come for checkin. When we asked for the pool we were told it was a jacuzzi in another room! Location is good and the rooms are ok for 2 people, but the experience overall was not good. Hope they stop overpromising.

The ad promises garden and pool, but the property is a set of well located rooms on top of a long set of stairs. When we asked for the pool (super hot day)the lady said it was only a jacuzzi in a special room. Not even a sorry! Be careful. Its a tourist trap.

Excellent accueil, personnel adorable (Giulia). Chambre très joliment décorée, dans le style de la ville.

Accolti con gentilezza alle 11.00 la stanza era già a nostra disposizione. Giulia alla reception ci ha fornito tutte le informazioni necessarie. Camera molto bella con arredamento moderno e accattivante come una vasca in camera molto bella e un camino ad effetto.. Letto comodo ma con rete a molle da migliorare.. in bagno una piccola parete vicino al bidè fastidiosa alla seduta, da migliorare.. mancavano dei porta asciugamani e pomelli x i Teli doccia, abbiamo dovuto appoggiarli sulla sedia. La colazione buona ma mi aspettavo prodotti a km zero come le Marmellate e miele locali e non santarosa, anche in salato magari prodotti più locali, quando si va in questi posti si cerca sempre di immertgersi nei prodotti del territorio gia dalla colazione.. peccato xchè la struttura merita e migliorando qualche dettaglio potrebbe essere ancora meglio.. CONSIGLIATO..