D Elegance Grand Bandar Seri Alam

청소하시는 분들은 친절하나 식당 프론트는 서비스가 안좋다.

Nice n spacious hotel. Clean and well kept. However there’s a little issue as the toilet has an unpleasant smell. Breakfast was also reasonably acceptable.

Travelled long distance by overnight flights for over 14 hours and reached the hotel just before 1 pm. Had reservation for 4 nights and their official time for check in is 3 pm.Allowed check in at 2.10 pm after over 1 hour wait. Would have been delighted as a customer if check in was allowed at 1 pm considering request and ample availability which they already had. Their checkout time is 12 pm. As a customer, empathy is expected. There were 2 bookings from our side having the same issue. The rooms were allotted after multiple requests. Not a very pleasant way to start the stay with dissatisfaction. Assigned room 911 which had Lot of ants crawling in the room on walls,Study desk and Tea kettle area.Foul smell in the washroom near the sink. Complained to change the room and they refused saying the Housekeeping will clean the room and I must check again. After arriving back from work they asked me to go to the same room saying it's cleaned. Upon entering it's the same with even more ants. Don't know what and how they cleaned. Upon asking again they allotted room 609 without even a word of apology.. Customer service and response poor, specially from the ladies at the reception. Not a place to recommend.

Convenient location and next to the hospital and several fast food and cafes. Near by.

A hotel that I always come to stay. They have finally got back their laundry services already ! But ok now it's by third party and takes more than 1 day to get it cleaned.... Still better than nothing I guess.... More improvement can be done on breakfast... Since I started to stay here years ago I can slowly see the breakfast quality dropping. The quality of food is no longer as high.. Room wise it's still good... There's room where WiFi signal can be bad... Have yet to improve on too...

not much vegetarian food during breakfast. also the food were not labeled as "suitable for vegetarian", therefore did not enjoy the breakfast as a vegetarian