Michelle Nhu Nguyen
26. huhtikuuta 2025
Nice Hotel, Great Location – But Poor Service and Facilities
The hotel itself is nice and the location is great. However, the reception service was terrible – I'd give it 1 star. I sent an email with inquiries but received no response. When I called, I was told the extra bed would cost $50, but I was charged $60 instead. Very disappointing customer service.
The blanket was old and dirty, with no proper cover. The bathroom had poor design – water ended up all over the floor after showering. Overall, this hotel does not meet 4-star standards and should be downgraded to 3 stars with a more reasonable price to match.
Käännä