Club Wyndham Dunsborough, Trademark Collection by Wyndham

Very unpleasant hotel experience: room costs billed twice and correction refused. At start of my stay at Club Wyndham-Ramada Dunsborough a pre-authorisation of $580 was made against my visa, which was normal. The next day I paid $580 on my Visa card, being the full amount due for accommodation. I noticed my online card account showed this amount was debited PLUS a further $580 of my credit was still frozen as ‘pending’ .  A day prior to checkout I informed the hotel and asked them to reverse the second Visa hold. After 24 hours they had failed to action this, so I asked why not. The staff maintained it was “just a pre-authorisation required by our accounts”. I pointed out it was a freeze on $580 of my credit and was unreasonable because I had already fully paid the bill. They disagreed and my credit remained frozen for over 24 hours after I checked out. I had asked for the (absent) manager Kimberley to phone me so I could voice a customer complaint, but she did not return my call. I note that during my stay I did, however, receive 3 sales calls. pressing me to attend a timeshare sales seminar for the hotel.  Based on this customer treatment I would never recommend a Club Wyndham-Ramada resort to anyone.

Nice atmosphere, plenty to do in the area and on-site. Be aware that studios do not have laundry and kitchenette. Plenty of equipment available including bikes, kayaks and stand up paddleboards. The restaurant is great for food and drinks but only 2pm to 8pm and Tues-Sat only.

Self contained and comfortable

We had a self catering apartment that exceeded expectations. It had EVERYTHING we needed and more. The apartment was very large and comfortable. So much space! The staff were very helpful also. The hotel facilities were excellent, with inviting pool area, communal BBQs, gym etc. The beach was only a couple of mins walk, which during our stay was very quiet. The only slight -ve was the constant road noise from the main road. A number of windows at the front had mesh ventilation which allowed the sound to travel.However, the back rooms (sitting and bed) were far enough away for the sound to be reduced. It was not defeating, but noticeable.

A lovely resort Large bright clean and comfortable room Very friendly and happy staff at check in Pleasant pool area with barbecue close by Walk to the beach 10 minute drive from Dunsborough Gym, tennis court ,kayaks and well maintained gardens We had a relaxing break here

We have been here every year for the past 4 years. Unfortunately our stay this time was a little disappointing. 1. Construction outside our room but only told this when we checked in. 2. Lawns mowed at 7:30am outside our balcony. 3. Pool closed most of morning due to maintenance. 4. Bed very hard. 5. Woken through the night by bugs (unsure of what) 6. Only 6 coffee sachets and we stayed 5 days. Sorry but we were disappointed. As i said this has been our go to place to escape our busy demanding jobs every year. Will not be returning 😢