Five Palms

Very good...I must come again...^_^***

Was absolutely super and we would go back again. The meals were very good as well. Beach stunning!

Lovely location as in the pictures, but rooms were ok. Welcome drink was hot, not cold or even warm. Shower in double room wasn't working, only one coffee satchet in the triple room. Not much decor in the rooms or common areas, kind of a DIY set up. Ordered steak for lunch but they had no steak knives! Part of the order was left out till the end. You can't swap mash potatoes for fries. We decided to have dinner at next door restaurant. Next day at breakfast, a good menu but lot of items 'not available'. Pancakes served with chocolate syrup instead of maple syrup, hoping it wouldn't be noticed. Margarine was passed on as butter. Juice dispensers were one fifth at eight in the morning and never refilled though there was just one small family with us that morning. The owner/manager never came forward, so probably was not on the property and the place was running without supervision.

Very sad!!! This hotel has a showmonkey with a chain around his neck. He can barerly move. Really sad to see! We spoke to the staff about our concern and they were just laughing at us. We didn’t booked this hotel but the hotel next to them and we were just looking around.

We had booked the hotel for 6 days. At the end of our zanzibar vacay. And then teo days before hotel swap, we get an email, that our reservation was cancelled. And there was no way, to reach them, they did not answer, but saw the messages..

We had booked this property in October 2022 for our December-end stay and were so looking forward to our stay here. We were totally disappointed and dismayed. Firstly, the person at the reception had no clue about our booking and how many people were in the family (though all of it was clearly specified in the booking). We realised later on that this was because the staff seem to have no system to track these things, no training and dont seem to be equipped to handle anything as the place seems to be remote-managed by the owner who hardly ever puts in a presence. So, though we paid for a couple and child of 13 years, there was no additional bed. We were simply told that they did not have any rooms available, that had an additional bed! So, no option- grin and bear! The food was passable at best. For dinner on the first night, the wait time for our food to be served was 100 minutes. Reason: they prioritised a larger group that arrived after us, and another couple who came to the restaurant after us. Not sure if there were any criteria for this prioritisation! Then the shocker- a New Years Party set menu at USD 40/person. And it was mandatory- option was to not eat at all as they would not take any a la carte orders. So we forked out USD 40/person and turned up for this dinner which had all of 4 items (soup, starter, main course and dessert). Most were OK, but the main course (Ravioli) was not even cooked properly. And given the portions, we were left hungry. As an icing on the cake, we came to know from other guests that it was not mandatory to take the 40USD/person set meal- we clearly had been taken for a ride. The property itself is very poorly managed- no hint of adequate maintenance. Then there is this sight of a small monkey tied up to the tree and held captive. All in all, a sad and poorly run place. Do yourself a favour and give this place a miss!