Vieraskäyttäjä
24. maaliskuuta 2025
Meh. So the restaurant is amazing, but the hotel is dated and not very competent. We stayed for 2 nights. The staff were very pleasant. Breakfasts were perfect -- not too little, not too much. Negronis on the patio in the sun looking out over the Med -- perfect. BUT. When we checked in they charged us for the room for two nights. When we checked out, they double charged us for the room (and the dinner at their excellent 3 star restaurant). We told them they had already charged us for the room, but they said that was wrong, We had to call them when the charges cleared to explain they had double charged us for the room. They agreed to refund the overcharge, but we did not receive an apology. Unacceptable, lousy customer service. Inexcusable. Why rip-off your customers and refuse to apologize when you do so? Not like they would have refunded us our 750 euros of overcharge had we not called them on it. Incompetent. Unacceptable.
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