Novotel Marrakech Hivernage arvostelua

We had a bad experience with Aicha at reception during our first visit to Morocco. Her rude behavior showed a lack of respect and made us feel we were not treated equally. It felt like racism toward us as Asians. We are human beings like everyone else, and we came to support your hotel by choosing to stay here. Being ignored and treated unfairly was very upsetting. We hope the hotel takes this seriously and improves service for all guests, no matter where they come from.

Hotel bien placé. A moins de 2 km de la grande place

很差很差很差

The location is perfect, quite close to all the attractions. The hotel is a little old, shower and bath are tired. Shower gel and shampoo are very basic, sometimes no shampoo were provided. Breakfast is ok, but quite unpredictable - everyday there was lacking something new. Overall - nice value for money, but not really meets expectations from Novotel.

衛生和 設施 差

設設破舊，空調形同擺設，浴室嚴重漏水，早餐更是不堪入口，應為看見鳥兒在吃並拉屎拉尿的也沒人管，這家酒店嚴重有損諾富特品牌！

All good but when first came, the receptionist self busy and i waited long for chek in. And then must self fill form. The breakfest is so good and the service too.

房間不錯，性價比高，早餐也不錯。服務中規中矩，去景點距離不算遠。就是樓下沒有便利店，買水什麼的不方便。

酒店適合旅遊，位置很好，周邊有奢侈品專賣，價格比國內美麗。設施尚可，早餐豐富，唯獨前台效率太低。

J’aime beaucoup cet hotel, les chambres sont vraiment bien agencée avec la climatisation ou chauffage et internet performant. Personnel professionel et agréable, restaurant et piscine au top. Le meilleur emplacement de Marrakech, au coeur du quartier Hivernage. A faire et a refaire pour un prix bien moindre que tous les autres hotels aux alentours.

房間很乾凈 都還不錯

There are insect in the room and couldnt been cleaned. Also, the breakfast is dirty, there are lots of birds directly eating the breakfast and none of the hotel staff care about it.

Все понравилось. Очень удобное расположение.

口コミが悪かったが気にせず予約をした。しかし自身も口コミと同じ経験をした。レセプションのサービスの悪さは過去に経験した事ない悪さ。チェックインで並んでいても仲間スタッフと話してばかりで客を待たせる。ユニフォームはないのか皆カジュアル。印刷をお願いしたがコピーマシンが毎日壊れてると。ホテルのサービスでコピーマシンが使用できないなんてありえない。チェックアウトは事前払いしてるのにチャージされ、説明に時間を要した。