Jaal Riad Resort

Très bel hôtel, avec une grande piscine. Proche aéroport mais le passage des avions qui survole l'hôtel n'a pas été un souci. Belle chambre avec lit confortable Petit déjeuner buffet varié Personnel accueillant et agréable Emplacement à 10 mn en taxi de la place Jemaa Elf Na

服務不錯，對人友好，位置離機場，火車站，老城都不算太選，適合高務，度假。

I'm going to be as honest as possible. After reading the reviews and the replies from the hotel, believe me, nothing seems to have changed for the better from the negative reviews from months ago. We walked in on the first night, and we thought wow this place looks posh, they checked us in and showed us around and brought our bags to the room. The room was lovely and spotless, there is a kettle, 2 cups, and a couple of earl grey teabags, no coffee, milk, or spoon. The rooms are cleaned every day with clean towels. The food was the same every day and not much of it. Breakfast was just egg omelettes or fried eggs, salad, pancakes, cereals, but hardly any milk and a few pastries. The morning waiters are on another planet, so slow. You have to literally take your cup to them to get coffee. Don't even ask them for cutlery. Just source it yourself. There are 2 other restaurants which being all-inclusive you can visit once each but you have to pay a supplement 🤔. The bar has a singer on, she is lovely and can sing a good range of songs and will let you sing. The bar staff look down at you if you are English and all-inclusive and make you wait for drinks. This is supposed to be a 5 star hotel with a 5 star experience, but believe me, rating it a 3 Star is being generous. Just to use the indoor pool was very expensive around £24 for an hour, doesn't all-inclusive mean everything is included 🤔? Would I stay here again? Yes, for half what I paid. We paid £1800 for 7 days for a couple. Please, the hotel manager, only reply when you have made changes for the better, not before with your copy and paste reply, saying " sorry, we will look into this, etc etc" We enjoyed Marrakesh and will be back but in a different hotel.

Une belle découverte cet établissement avec du personnel à l’écoute et bienveillant. Un beau cadre, des plats typiques de qualités Merci à toute l’équipe avec une dédicace spéciale à Aimen, Zackaria, Idriss le magnifique, Younese… la famille de 6 de Normandie

Lovely pool area and grounds. Food at pool bar is very good but service is poor. It’s both slow and unwelcoming as feels like they don’t want us there. Also the half pint beers are more like quarter pints as they have more froth on than beer. In main restaurant food isn’t consistently labelled and not a great choice, if you can make out what it is. Breakfast is the worst with nothing really available except salads and pastries. Even the one hot offering of omelettes is hit and miss-sometimes looking more like slop. The pancakes when they are available are recommended. The 2 a la carte restaurants are a must and food and service is greatly improved in these restaurants compared to the rest of the resort. We loved the lady singer as she sings all genres and in at least 3 languages so everyone experienced a song in their own language. She is the only entertainment and only on until 10pm so if you are looking for variety each night you won’t get it. It’s disappointing that even on her night off there is no alternative entertainment offered. Whilst our room was a good size the balcony is tiny. From what we could see the ground floor rooms had bigger outside space. Shower was great and always hot. Pool is cold but ideal for quick dip to cool off. Overall we enjoyed our stay as the riad is beautiful and relaxing and the weather was great.

DISAPPOINTING EXPERIENCE – NEEDS SERIOUS IMPROVEMENT Upon arrival, the hotel looked lovely, with well-maintained grounds that gave us high expectations. However, our experience quickly took a turn. At check-in (midday), we were asked to pay a tourist tax and complete a form that required excessive personal details—name, address, passport number, job, phone number, and email. After filling it out, we were then told we didn’t need to be so detailed, which felt unnecessary and frustrating. Since check-in wasn’t available until 3 PM, we left our luggage with the friendly and welcoming baggage handler. We were given our all-inclusive wristbands and encouraged to explore the hotel. However, without a map or any guidance, we aimlessly wandered around feeling lost and just sat at the pool bar. Fortunately we were finally shown to our room at 2pm earlier than expected. Before being shown to our room we received a little tour which showed the basic but wasn't detailed at all. ROOM & FACILITIES The room itself was disappointing—3-star quality at best. The decor was outdated, the shower was covered in mold around the edges, and the terracotta cups by the sink had visible ash embedded in them, making it clear they had been used as ashtrays. The toilet shifted downward when sat on, and the bidet trickled so weakly it was unusable. The balcony was barely usable because the table was too large, taking up most of the space. It felt cramped and impractical. One positive was the bed—I enjoyed a good night’s sleep every night as they were comfortable and well-made. Another frustrating issue was that we were not informed about the checkout time. We had to find this out from other guests, which is something that should have been communicated at check-in. One of the biggest letdowns was the spa and indoor pool, both of which required an extra charge—something we weren’t informed of beforehand. The "heated" indoor pool was reportedly freezing, and on a cold, rainy day, the hot tubs were unavailable. Yet, in the scorching heat, they could be hired for 20–30-minute sessions. When we inquired about using them, we were given no clear explanation as to why they were off-limits. We were not told where to get pool towels, and the outdoor pool was so cold it physically hurt—though I suppose that might be good for those with joint pain, as the numbness would block out the discomfort! The internet connection was strong and reliable, which was one of the few positives. SPA EXPERIENCE Two ladies at the hotel had booked this place specifically for spa treatments and massages. When they went for their treatment, they were forced to have their experiences separately, even though they had come together. It was only after one of them expressed dissatisfaction that the hotel offered them a complimentary spa day the next day, allowing them to enjoy the experience together. I had booked this hotel because I was interested in the hammam, but after everything we experienced,