Riad Vendôme & Spa

Très bon séjour. Personnel au top, très accueillant et au service des clients. Le Riad a du charme, l’ambiance est calme et le rooftop avec vue est très agréable pour admirer le couché de soleil

We booked this Riad for our first few nights in Morocco. What a disappointment it was. We had reserved a junior suite, but upon arrival we were given a smaller room and expected to pay the same price. When we questioned this, the night manager's first words were 'so you make trouble right from the beginning, you need to pay me now'. We offered to pay for the first night and reconsider our position, but the only options we were given were to stay in the small room, for the price we paid for the suite, or to pay twenty Euros per night more for a different room. The night manager could have accepted our money for one night, but was in fact so rude and unwelcoming that we went in search of (and found) alternative accommodation instead, despite the late hour. In addition to this debacle, the Riad proved to be nothing like the pictures online (we booked with *******). It is old and tatty, pokey, dark, and generally not nearly as pleasant as is suggested by the website. It is also quite hard to find, being down a dark alley, around a corner and badly signed. I can't recommend this establishment on any level, based on the fact they double booked my room, because 'they had a better booking'. Also the night manager was very unpleasant. Also, he expected me to call his boss myself to sort the problem out, after offering us a downgrade or paying more money for another room. Also because they refused to give me a refund, took my money without permission, even though I did not stay there because my room was double booked. Also because the place is not on any level as nice as the pictures suggest. To be clear, they gave our suite to another paying guest, then charged us for it, even though we did not stay there. They are crooks. I hate writing bad reviews, but this place needs to be avoided, at all costs. It's not great, they are thieves, don't stay there.

Afentoe geen warm water, slecht ontbijt/service

Lovely riad with nice clean rooms, good location and friendly and helpful staff.

Nous avons passés 4 nuits dans ce très beau Riad. Le séjour a été parfait. Très jolie chambre, beau riad avec une terrasse au dernier étage. il est bien situé! Naima et l'ensemble de l'équipe sont très agréables et à l'écoute. Naima nous a préparé un excellent diner!! le petit dejeuner est également délicieux. Encore merci! Bertrand, Clémence et Victoire

Très bon séjour en famille à Marrakech. Naïma et Mohamed sont adorables et de très bon conseils. Mention spéciale à Naïma, très belle personne, ravis de cette rencontre.