Hivernage Secret Suites & Garden

Спасибо большое. Хорошие завтраки и ужин.

Accueil et calme Très bon accueil. Hotel très bien situé au milieu de la verdure. Personnel souriant et sympathique, agréable et délicieux petit déjeuner.

Riad could be 5 star, but Ayoub is the best!! Temperatures were running even higher than normal so I msg'd the Riad prior to our cancellation date to ensure that the a/c was working well and was assured it was. The riad knew our arrival time because they arranged for our transportation. When we arrived the air in the room was not on (it was 112 that day!) When they turned it on, initially cold air was coming out but within 1 hour, no more cold air. Abraham offered to move us to a "better" room for an additional fee. The room was larger but the a/c unit could not handle the size of the room. We wound up sleeping on the couch because it was the closest to the a/c. We shared our frustrations with Ayoub, a different mgr, and he was completely customer focused. We had to move to yet a 3rd different room, but he assured us that the a/c would work properly and he delivered on his promise. The only downside was no a/c in the bathroom area so you had to shower quickly and then get ready in the bedroom. This riad could be amazing if they would do 2 things...upgrade the a/c in each room (there are only 6!) and improve the level of customer service. Ayoub is fantastic - as is the young lady that cleans the rooms and much of the property - and they are what kept us at the property! Ayoub was truly the one person who really seemed to care about customer satisfaction and would not only keep his promise but follow up to make sure your problem was resolved to your satisfaction. This place could go from good to great...