Residence Inn Marina del Rey arvostelua

還不錯，整體上推薦

Good location. View from hotel is great. Do note there is a destination fee of USD10 per accomodation per night. This is excluded from the hotel accommodation which have to be paid.

房間不錯，離機場很近，酒店內的餐廳很好吃。就是房費不便宜

Well, where do I start? First of all, I have been staying here at the Residence Inn by Marriott Marina del Rey for 9 weeks already. My truck has been scratched on the bumper and the wheel. I talked to the manager, and management stated that valet is a third party and not their responsibility. I then talked to the valet manager, made a report, and was told they were going to check their 5,000 cameras and get back to me. Three weeks later, my claim was denied. This is the worst experience, especially since I am paying for valet even though I am handicapped. Valet uses shady parking lots to make money. Here’s another issue: I came to my room with my wife only to find the door open and some expensive items missing, including my wife’s new LV purse, an expensive gold bracelet with charms, another bracelet, some diamond earrings, a diamond necklace, and other items. Oh, and a Nintendo Switch. Overall, someone stole a very good amount of expensive items from my room. This is the reason I paid more—not just for the location but for the peace of mind regarding my vehicle and my belongings, especially in LA. I travel around the world, and I’ve never had a problem like this. This is so disappointing. I won’t tell you how to spend your money, but I would strongly advise against bringing expensive items and leaving them in your room because they will take them, and they will leave your room open and tell you they don’t have any security Camaras.

Schöne große Zimmer Amerikanisches Frühstück Service gut

Excellent

Good location

I love Residence Inn, and I look for it every time I travel. Pros: This one in particular had great views of the marina, comfortable, clean, spacious rooms, and nice, helpful staff. I was travelling for business so it was nice to have a good desk space and comfortable chair. Cons: Valet parking is mandatory, and pretty expensive. Also there was an "accidental" fire alarm at 6:30 AM on a Saturday that was not fun to wake up to. Overall a great stay.

Mühsames Check-in. Sie suchte lange nach meiner Buchung. Ob ich sicher sei im richtigen Hotel zu sein. Irgendwann fand sie‘s dann doch. Pro Tag 20 $ Fee extra. Frühstück sehr mager und von minderer Qualität. Muffiger Geschmack im Zimmer. Preis-Leistungs-Verhältnis stimmte für mich nicht.

Great place, great view!

parking was too expensive The staff at the front desk could be a little more helpful and interested in solving our concerns

While I am used to far better properties in terms of facilities and hard product, I still expect welcoming and helpful staff. This is not the case at this hotel. As a platinum elite guest I spend a lot of time and money in hotels and with Marriott particularly. The reception lady who dealt with my check in didn’t even say welcome. She then proceeded to tell me that my rate was too low for an upgrade? I have never heard of this policy before? I travel on corporate rates for work regularly and always receive an upgrade when available. There were upgrades available however I was told I couldn’t have one because ‘my rate is too low’. I’m not sure it’s the job of the receptionist to be telling me my rate is too low. If this was the case (never heard of this at any other Marriott hotel around the world) then telling me my rate is ‘too cheap’ is not the way to go about dealing with the situation. I spoke to the manager who was able to explain with more context and respect but still no clear explanation. While all this happened, the receptionist then proceeded to incorrectly authorise my credit card for the room which was already pre paid. When having this issue fixed the next day, she didn’t even apologise. Yes this is a three star hotel and I don’t usually stay at such properties, however I expect kind and courteous staff at whatever hotel I travel too. This hotel is also not cheap for what it is. The breakfast that is included is very, very basic, I would expect a similar standard at a summer camp. The room was clean and spacious however the shower took a very, very long time to warm up. The gym is decent and the pool looks like it’s in a parking lot, no vibe. But overall this is a three star hotel so what can you expect. I think there are better options for the price point in the area and there is definitely training required for the reception staff member I dealt with at least. I respect that the job is not easy as a receptionist and I always act respectfully, I expect the same basic respect in return. I won’t return to this property, and would never recommend it.

While I really wanted to enjoy my stay at this hotel, I am very concerned about the fact that my purse and wallet were stolen from my LOCKED hotel room during my stay with an AirTag in them, taken to the hotel’s laundry facilities, and the situation then minimized and swept under the rug by the hotel. The hotel at first acted helpful, but once it was clear that the laundry team was responsible, the hotel refused to assist further and distanced themselves as far as possible. More than $1k of valuables were stolen from my locked room, a major security concern to be sure. This calls into question the culpability and involvement of hotel staff in the scheme. The investigation into this matter is ongoing but I want to warn future guests- lock all items and valuables in your room, even if the room is locked! To the hotel, I wish you had taken more responsibility or even attempted to make this right. I would have expected much more from this chain.

Choose to stay here as it was the closest place to where a relative, we were visiting, lived. Overall, it was a good experience with a great view of the harbour. The staff were extremely obliging and nothing was too much trouble. The restaurant was also a nice experience. I appreciate that this is probably geared more to long stay business people, however, the room was large enough as was the bathroom, it did feel a little souless. In other words, the decor was quite dull and a kettle would of been very useful (but then I am British!). We did have the use of a car, but parking at hotel was very expensive so we didn't use the facility. The bottom line is we would stay here again.