Kasa Scottsdale North Phoenix

Beautiful place BUT not recommended for 1 night only-!! very complicated set up to find your room-a map is needed-

Step by step instructions with photos provided for finding the unit. Excellent facilities. We needed to add parking part way through our stay and Kasa was very quick to respond by email and give us parking instructions. Location is in walking distance to beautiful outdoor malls and dining. Unit was large, clean and comfortable. Highly recommend.

Worst experience ever! Unit is just below a gym & the noise is unbearable, to top it off the so called client service was terrible! They had the audacity to suggest ear plugs as a solution?! Also, found plastic wrap over the smoke alarms? And carpet was covered in stains, just terrible. Couldn’t pay me to stay there!

Overall it’s not worth the money. It was just a one nighter. I thought everything was a bit confusing. I would not recommend this. At least not at this time.

Nasty Dirty bath towel & Tow nails trimmings The parking was a pain ! The beds were hard as a rock . There was a nasty dirty bath towel hanging in the closet, tow nail trimmings in the shower. There where also Bobby hain pins laying around on the floor. The long walk form the car to the room was not fun . I will stay somewhere else next time !

Run! And, don’t look back. Terrible instructions to get into the property. I was unable to find the lockbox that contained the keyfob. So, I was locked outside the property for over 2 hours. I was jet lagged and dehydrated. No one on site to help you. So, I called the number- on WhatsApp and on regular cellphone, no pick up for over 2 hours. There is a text messaging option- but all it does it keep sending you the code numbers to open the doors. So, I had all the codes but no key fob- so couldn’t enter main building. Other tenants who rent annually even tried to walk around the garage area (where the lockboxes were supposed to be), we couldn’t see anything. They kindly let me inside and I was finally able to get into the building after almost 2.5 hours being locked outside in the Arizona heat. Inside the apartment, the bed linens were not changed. Disgusting to see human hair on the sheets! Thankfully, they had a clean bedsheet and I was able to sleep on it. Also, just 1 half used roll of toilet paper, no extras. Then the next they called me saying there is excess noise from my apartment. They sent texts saying my stay might be canceled if I didn’t answer right away. I wasn’t even in. I was at a conference and had to leave work to call them Later they apologized when they learned there was a fire drill in the building. Nice building, great amenities, good location. But zero customer service. So disappointed! Never again.