Microtel Inn & Suites by Wyndham Marianna

We used this hotel last year as a place to rest for the night on annual trip. There were a couple of minor issues, one the management had little control over - someone smoking in the hall, but over all it was a cheap, but acceptable place to stop for the night. This year we decided to try them again. I'm not sure if we will ever stop there again. We checked in and my wife went upstairs with our small dog while I went out and got luggage from the car. By the time I got back inside, she was back downstairs saying she couldn't get the key card to unlock the door. The person at the front desk said he'd try both keys and if neither would open the door he'd move us to another room. After a try or two, he was able to get it to unlock. He said people leave the card in the slot too long and the trick is too quickly put it in and take it out. I mention the lock is flashing red occasionally and not just immediately after pulling the key card out (low battery?), but he doesn't really say much in response. We put the luggage in the room, then went to go get the rest. Went back up and couldn't get it to unlock. Now we've got luggage trapped in the room. We go downstairs and tell the front desk guy we were still having problems. He went up and again was able to unlock it after a couple or so tries. We want another room, but he says since he can open it, we can either stay or cancel our reservation and go somewhere else because it's too much trouble to switch rooms and we can just get him to unlock it. It's past 9 PM, my wife's getting tired (she was driving) and I've got a bad headache. Trying to find another hotel room, that accepts pets, would take more time and trouble, so we stay basically trapped in the room with only one person able leave at a time because I didn't trust his continued skill and probably luck in being able to finesse the door open. I mentioned it to someone at the front desk who said they were the manager (when I asked) and would take care of it. But this was an unacceptable situation that could have been easily resolved by just switching rooms. There wasn't a lot going on at that hour on a cold December night.

They are super nice and sweet and respectful and it’s super clean in here

There’s just something about this place that makes it great! The staff is friendly and committed to making your stay as enjoyable as possible! The facility is will well kept, clean rooms, Nice lobby that is well decorated to there outdoor pool area. From fresh linens to there hot complimentary breakfast this place is a traveler’s paradise! I highly recommend this hotel and look forward to staying again, this level of comfort and customer service isn’t found very often and it’s one spot I will definitely look forward to returning to.! A special thanks to all the staff who work so hard to make this hotel what it is !!

Would stay again