The Oasis by Don Carlos Resort

We arrived at The Oasis Don Carlos in April 23 (It wouldnt let me enter the actual date for the review as over a year ago) for a big Birthday on a B&B board basis. We had the most incredible time with a room upgrade and wonderful hospitality throughout our short stay. We stayed in the Oasis Spa side which at the time was the newly built sperate block to the main hotel. I know that the older part of the complex has had a significant upgrade since our stay. (I couldnt leave a review as the hotel was closed for some months) We found the whole hotel complex to be exceptionally well kept, the tropical gardens are stunning full of frogs, butterflies and birds. There are several shops inside the complex and many relaxation areas. The breakfast was amazing, such a wide range of choice in both cooked and continential options with wonderful views out across the tropical gardens to the sea. The beach front is wonderful and the beach club area around the pool maintained well. The Oasis reception staff we met were so friendly and helpful, nothing was ever too much trouble, they helped with translation, restaurant recommendations for evenings, taxi booking and general knowledge. A special mention to Andrea Rizzi and also Daniella Davis, Fran Merchant Liya. . We simply couldn't fault our stay with huge thanks to the wonderful staff who helped make it truly special :)

La pire nuit d’hôtel de tout notre séjour en Andalousie. Arrivés en fin de journée, impossible de profiter des installations (piscines, spa, beach club) de l’hôtel qui ferment tôt - on nous a communiqué des horaires, qui plus est, étaient faux. Et réouverture seulement en fin de matinée après l’heure du check-out, donc si vous venez que pour une nuitée, cet hôtel n’est pas du tout l’idéal. Et sinon, une NUIT HORRIBLE au niveau nuisance. Les portent de chambre ne sont pas isolées. Nous avons été réveillés par le claquement des portes voisines TOUTE la nuit. Des gens qui criaient (disputes) dans les couloirs. Des voisins au dessus qui déplaçaient des meubles au milieu de la nuit à plusieurs reprises. Une nuit cauchemardesque. Au check-out, on a rendu les cartes des chambres et on nous a juste dit que tout est en ordre et bonne journée. Aucune question de savoir si notre « séjour » c’était bien passé. Concernant le prix, nous avons pris une offre avec un supplément de 202.- pour la demi-pension (hors boissons) qui est donc juste le dîner. Le choc lorsqu’au restaurant, le menu de la demi-pension était de 55.-/personne !!! Nous avons donc payé 100.- de plus dans le vide ! Par dessus, nous avons dû faire valoir notre offre à la réception de l’hôtel en arrivant qui n’avait rien mentionné lors du check-in ni expliqué à quoi cela consistait et encore une fois au restaurant qui ne savait pas non plus qu’on avait une demi-pension. Une usine impersonnelle.

The complex is very good but do not go for the suite with it's own pool at 1,100euro per night. It's constanly in the shade, the pool is freezing and the metal fixings are rusty. The suite is tired but clean. Has a cd player! If you are a meat eater the restaurant is OK if you are a vegitarian forget it. Instead of enjoying the luxuries of our suite and private pool we spent out time at the hotel pool and beach which was good. The madness is that when we went to pay and informed them of our disappointed they agreed with us and said they were closing the wing for 12 months to repurpose the space for something more appropriate. No discount offered. I probabaly had the best facial ever at the wellness center which would get 5 stars.