577uktraveller2016
13. maaliskuuta 2025
This hotel is first class all the way! Outstanding service, the best kids club I have ever seen with so much to offer, beautiful views and amazing restaurants. Considering it was raining heavily during our stay, it was off season and the spa was being refurbished (which I would have loved to try!), I cannot fault this place in any way. Staff are professional, friendly, always smiling and helpful. Guest Relations, in particular, Mrs Martinez and Mr Guerrero, are outstanding and truly understand what customer experience and service is all about. Neveen from Kids’ Club has also been amazing. I wish I could have thanked them all again in person! There is thoughtfulness and pride in every detail, and it is also classy but not pretentious. This place feels like paradise, contemporary and not dated, and you’re transported into a glamorous world of sun, sophistication and relaxation. The teams will go out of their way to make your stay most comfortable. We were gifted a delicious complimentary birthday cake and truly enjoyed the stunning Imperial Suite with breathtaking views. Board walk was fun and the beach is pretty much at your doorstep. If you have kids, they will be well taken care of. It’s such a family friendly placed and our son loved it. We had a minor issue with our room and guest relations dealt with it professionally, quickly and satisfactory. As mentioned, they truly understand customer service! Kudos to all staff at MC and massive thank you to everyone for making our stay so memorable and my birthday so special.
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