Val Hotel

Décevant pour le prix Très déçue aux vues des différents commentaires positifs et du prix. Le logement était vraiment précaire, un lit complètement cassé (tête de lit cassée avec les morceaux sous le lit + latte cassée…), porte cassée/arrachée, placo du mur troué qui laissait apercevoir le jour, propreté très minime, du papier toilette déjà dans la poubelle en arrivant, drap trop petit pour le lit donc on dort à meme le matelas (sale), 50% des lampes fonctionnaient, petit déjeuner vraiment bof, pas de rideau de douche donc de l’eau partout, pas de ménage fait tous les jours, pas de rangement… Vraiment très décevant pour ces points. A ces prix la, nous avons fait de magnifiques hébergements dans tout le pays, c’est vraiment dommage… En point positif : la piscine et le jaccuzi / le parking gratuit / les petits singes qui viennent le matin au petit déjeuner / restaurant Cerdo Feliz local économique et délicieux à côté / très bien situé pour le parc Manuel Antonio

Great budget hotel Very good hotel, the breakfast was fantastic, great customer service. If you are looking a budget hotel this is the right one.

I don't usually write bad reviews as I like to give small businesses a chance, but I feel this experience was necessary. DO NOT BOOK THIS HOTEL. We ended up canceling our last night due to the state of the hotel. - The photos DO NOT look like the hotel - The rooms are damp and dirty - The pool is dirty - The 'hot tub' is freezing cold - Our balcony roof had completely fallen through and they still felt it was suitable to give us - The staff played the TV at 5.30/6am which the whole hotel can hear - The bedding is openly dried on a dirty roof for all guests to see - The bathrooms are filthy - The hotel just generally needs some TLC, it is very dated and the photos are not accurate at all Despite us travelling on a tight budget, we still felt the right thing to do was cancel our last night at this hotel. The staff agreed to give us a refund for 1 x night (to be in my account 5 days later) and at this point I was not to write such a negative review. 6 weeks later, countless emails, countless WhatsApp messages, and countless phone calls at £3 a minute later, we still had no sign of the refund. I was then told, that it was our fault that we did not like the hotel and that the refund would not be issued. I cannot afford to keep calling the hotel to argue this, and it has also put a negative spin on our time to Manuel Antonio. I suggest supporting one of the other lovely local hotels in the area.