Pierre & Vacances Resort Terrazas Costa del Sol

There is pros and cons to this place. Thankfully I researched before I went . You Most definitely need a car unless you want to get a taxi even to get a pint of milk because there wasn't even the little shop opened or the one restaurant . considering it's a hotel I would expect these things to be opened even if it's only for basic stuff of season. We were late arrivals and were not told that the reception would be closed so we were locked out of the hotel. After ringing and ringing and no answer I decided to ring to book a room and suddenly I was put through to another hotel that's connected to it . The gentleman on the phone kindly tried to guide me through where a safety deposit box was and told me they were supposed to email me a PIN number and directions which was not sent . After what I can only call is mystery hunt game I found them The poor guy on the phone was very patient and I probably would stay in his hotel considering it wasn't his job . When I spoke to the lady at the counter telling her you never sent us the email. We were locked out at 1:30 in the morning with a young child , And didn't get into the apartment till 2: 30 a.m. Not even an apology , her reply was but you rang and got in . I rang this hotel and there was no answer when I lied and said I wanted a booking. Suddenly I got an answer. What if I wouldn't have done that. Honestly, I don't know what they do. Sitting at that desk certainly not their job. Also seems like there was many other guests that had this issue. There is an emergency number. On the reception door. Don't bother use it as they don't answer. So if you have got this place booked ring them a couple of days beforehand for the pin code and directions to the safety deposit box as I guarantee you they will not send them to you. The reception is open from 10:00 am closes At 3:00 p.m. And reopens from 5:00 to 7 pm . So check your flights on when you arrive. Giving yourself the time for a little over an hour travel . Use the tolls. It will be less confusing with roundabouts . They also charge €5 for parking inside the hotel. Luckily they didn't ask us for that as I'm assuming its because it was off-season . it is very pretty scenery and I would suggest if you were picking here. Take it like you are Booking a totally self-catering apartment with no staff . I will say I have no complaint about the cleanliness of the place. It was absolutely immaculate. There was no rust or damage. Seemed like it was newly renovated , everything smelled fresh including linen. Kudos to the cleaning crew !! , beautiful views of from our balcony . Weirdly enough now that I know how they operate I probably would go back . I would be prepared going back . I did find it very peaceful and it is within distance of many other attractions and areas which you do need a car. It would cost you a fortune in taxis. Take it as you're renting an apartment or house. , as it most definitely does not function in the hotel categor

Séjour en famille Séjour en famille agréable. L'établissement est conforme à sa description. La communication avec le personnel est fluide. Le seul défaut à cet hôtel est le buffet, les aliments sont sans goût et le restaurant est très bruyant lorsqu'il y a du monde.

Great value for spent money

À notre arrivée nous constatons une forte odeur de poisson ? De la moisissure à certains endroits, des restes d aliments dans le frigo , nous avons dû nettoyer à l’eau l’appartement et finalement avons découvert une poêle à frire avec des restant de cuissons ( poisson) non lavée , bref nous avons fait des photos et avons été nous plaindre à la réception , personne n’est venus !!, nous sommes partis deux jours plus tôt et bien sûr en ayant payer la totalité , les extérieurs sont plus propre et mieux entretenus que l’intérieur !!! Le personnel sont mous du genoux !!! À éviter si cela doit rester dans l état

Séjour de deux nuits en fin de saison . Très calme car très peu de monde dans la résidence . Services réduits de ce fait . Bon accueil .residence un peu éloignée de tout .

Value for money. Basic but clean. Suited our desire for a getaway.