Vieraskäyttäjä
14. heinäkuuta 2024
We booked for a premiere suite but they gave us a standard rooom. I asked Trip to coordinate with Oriental Zen but both parties were not able to solve the issues. Unfortunately i expected the place to be quite and calm since its named Zen but the staffs were very noisy and we can even hear them even if they are 1 floor below. You cannot study since the exhaust fun is noisy and when it rains you can hear the droppings to the aircon. The shower curtain has molds and the lavatory and tiles are also not well maintained. Not so suitable for people who are reviewing near UST and refund was never resolved if who will pay, if its the Trip or Zen. After 4 nights of stay we paid 4 nights for premiere and slept at a standard room. Cannot download the video of the noisy exhaust fun.
Zen Not true to its name…
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