Vieraskäyttäjä
5. helmikuuta 2025
We recently stayed at Palm Grove Beach Resort in Goa, booking the Sun and Light garden-facing villa, expecting a premium experience given the price. Unfortunately, our stay was extremely disappointing. Upon arrival, we initially found two toads in our room. We removed them ourselves and put them in the garden, assuming it was a one-time occurrence. However, we kept finding toads everywhere—in the shower, inside our bags, and even in the plant pots. When we reported this to the staff, they completely ignored us. They didn’t even acknowledge our complaint, let alone attempt to resolve the issue. The service was globally mediocre. Someone (cleaners?) had left the remains of their meal (a paratha) on a table outside our villa, and it sat there untouched until we asked the staff to take it away. The food at the resort was so bad that we ate all our meals elsewhere. We highly recommend Ashwe 351 instead—great food, excellent service, and a much better atmosphere. As for the sunbeds, they were always covered in sand and never cleaned. We ended up going next door to Pagan’s Café, where the seating was actually maintained. For the price Palm Grove charges, the lack of service, cleanliness, and attention to guest comfort is unacceptable. We would absolutely not recommend this place to others looking for a quality stay on Ashwem beach. There are much nicer options elsewhere.
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