Hampton Inn & Suites Manchester

This Hampton Inn is extremely overpriced for what they offer! This is a very basic minimal old Hampton! They did not welcome my wife and I as Diamond members. They did not send us text when we got to our room asking if everything was OK, and if there was anything we needed. They only have TWO ONE HALF luggage carts, which have no hooks to hang bags and sacks on! The pool is outside! The furniture is old and dated. They have a very small breakfast area. Their breakfast was the most minimal offerings they could put out. The raison bread was stale. Most of the time there was no- one at the desk. In addition to being $40 higher than the Hampton inn 35 miles to the North and the Hampton in to the South on I-24. they have an 18% TAX! When my wife and I pass through this area again in the future, we will NOT be staying at this Hampton Inn.

No internet wifi coverage in room or lobby Called about it Had to leave early to do work Disappointed Not on the level of most Hampton Inns

Great stay at Hampton Inn and Suites I had a great 2 night stay at Hampton Inn and Suites in Manchester, TN. The breakfast buffet was good and the staff are nice and helpful. Rooms with eastern facing windows will have a lot of sunshine at the break of dawn. My room did not have blackout curtains.

Average room This hotel was average and not really worth the price of the room. It had been remodeled and that was nothing special. My real reason for booking this room was basically it was by a Cracker Barrel which we love to eat at.

I have been a Hilton Honors member for 20+ years and a Diamond member for the last eight. So needless to say, I am loyal to Hilton. But after my experience at the Manchester, TN Hampton, that may have to change. For this trip, my daughter had a travel credit with Delta Stays, so we used that to book a night at the Manchester Hampton. After a long day of travelling, we arrived very late in the evening to check in and were told by the desk manager that there was a problem with Delta Stays, so we would need to call them and cancel our stay (which was prepaid) and book directly with him (at a high price). No other offer to assist or at least let us get checked in while they worked it out with Delta Stays. Basically made it clear that it was not his problem. So we did call Delta Stays and they said everything looked good on their end including a successful authorization from the hotel. They offered to call the hotel to work it out, but apparently the desk manager didn't feel like picking up, so the call kept going to voicemail. Luckily for us, Delta Stays quickly called around and found us another hotel close by and moved our reservation over there, including paying the difference in price. So a big thumbs up to Delta stays for being so awesome. And also an even bigger thumbs up to Alex at the LX Hotel where we ended up staying for being so wonderful. For the owner of the Hampton, this desk manager really should not be the face of your hotel. For Hilton, I thought Diamond membership meant something, but apparently not. It may be time to rethink my loyalty to you.

Air conditioner did not work… paid for a suite with jetted tub !! The tub was not jetted. Said something to the staff was told to contact ******* since that is who I booked through. Also the app showed that was the only room available the staff said they had several room available but would not change it. Not happy with stay or the cost!!