Sural Resort Hotel

Хороший отель. Большая ухоженная территория, кормят нормально, открытые и закрытый бассейн. Сауна, хамам бесплатно.

The hotel is perfect and beautiful Personal is professional and polite! Staff is kind! I am happy ❤️ One waiter in particular is funny and makes works of art, his name is Halil The pools are clean. Towels always available. Sunbeds on the beach always available. The cleanliness of the rooms is a matter of course.

We, a group of 4 adults have just spent 2 weeks at this hotel. Although we have had nice time away we would under no circumstances recommend this hotel to anyone travelling from the UK. Yes this sounds off but we were the only 4 English people in the complex. The language barrier from about 90% of the staff was the one of the main problems. You were ok if you spoke German, Polish or Russian. There were staff that spoke English but their understanding of the language if there were issues was minimal. For example, cleaning of toilets around the pool, 3 staff wanted to give me serviettes as they thought I needed toilet paper when in fact the toilets needed cleaning. The hotel is advertised as 5* on many company pages and looks really well kept. in reality while the hotel was clean and tidy it is obvious that these photos may have been taken when the hotel was new sits now worn and dated. We arrived late @ 2am due to our flight being delayed. Check in was smooth, taken to the room. There was no information in the room about the hotel, for example, buffet times, pool times, A La Carte restaurant, coffee shop, lunchtime cafe, the safe (which had to be rented, another shock for a 5* hotel), mini bar (that turned out to be just a fridge with water in it). We had to find these things ourselves, some of which we never found as we didn't know they existed. The room was adequate, but definitely not 5*. Asked for extra bedding which took 2 days and further requests to arrive. A broken shower attachment also took over 2 days to repair, with daily request. The room was not cleaned daily and we had to ask for the bedding to be changed every time as it didn't happen otherwise. We didn't expect this daily but at least twice a week would have been nice along with a change of towels. The bottled water, tea, coffee, etc were also not replaced. We did raise this issue with reception and it improved for a day then fell short again. The buffet, this was clean and tidy, again the staff had a big language barrier if your only language was English. Yes there was a lot of choice food wise, but it was very repetative and some dishes appeared daily. The food was never hot, mainly warm, fish, chips, eggs, & sometimes the chicken. If you like fried eggs for breakfast then you're OK. Their allergy information was almost non existent. Ok if you had a gluten allergy as this was on most dishes, but nothing about dairy, seeds etc, which was important to us as one of the party has a Sesame allergy. The bars were clean and tidy, but the language barrier was again a problem. My husband asked for 4 beers and got 4 Baileys! Although in a foreign country the soft drinks tasted off and local alcohol was not nice at all. The cocktails were something else. We didn't manage to find one that was palatable. Would have expected a 5* hotel to have a better choices. My husband fell over on a wet floor due to a drink spillage, the bar man didn't come to his aid or acknowledge that he had fell