Vieraskäyttäjä
24. toukokuuta 2025
I had a wonderful stay at The Ritz-Carlton from April 29th to May 2nd. The front office team—Mica, Ishan, Ana, Jhel, and Tarek—truly made my experience exceptional. They were incredibly friendly, helpful, and professional, always going above and beyond to ensure I had the best offers and felt completely supported. Their warmth and hospitality reflect the highest standards of the industry. Tarek was fantastic in clearly explaining the membership information and benefits. Jhel was absolutely adorable when she extended my stay—she found me a great rate and did so with such a sweet, caring attitude. Ana stood out as well; she gracefully directed the entire team to support me, ensuring that everything ran smoothly. Ishan was also very pleasant and naturally gifted in hospitality—his calm and welcoming presence made every interaction enjoyable. A special shoutout to Mica, who resolved an unexpected issue with outstanding leadership and grace. She handled the situation quickly and professionally, leaving me truly impressed. Her ability to satisfy the guest while also representing the hotel’s best interests shows she’s a true asset to The Ritz-Carlton.
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